Workforce Instructor - Philadelphia, PA

Tech Impact; Philadelphia (Philadelphia County); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

15 days PTO

10 paid holidays

Medical benefits 87%

IRA match 3%

Life insurance

Career growth opportunities

Job summary

Tech Impact in Philadelphia, PA is seeking a Workforce Instructor to deliver daily classroom instruction, provide technical support, and guide students toward IT certifications within our Workforce Development programs.

The role requires flexibility for occasional evenings or weekends, strong Microsoft Office and LMS skills, and experience with CRM systems. Cisco CC Instructor training and CompTIA A+ certification within 3 months are expected.

Qualifications

• High school diploma or equivalent is required.
• Excellent oral and written communication skills are required.
• Flexible schedule with occasional evenings or weekends may be needed.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) and experience with CRM databases and LMS are preferred.
• Experience with diverse communities is preferred.
• Within 3 months, Cisco Certified Instructor training and CompTIA A+ certification are expected if not already attained.
• Minimum of three years of practical experience in the subject area or at least one year of technical instruction experience.
• Technical training or instructional experience is preferred.

Responsibilities

• Deliver daily classroom instruction and maintain a positive learning environment.
• Provide technical support and ensure classroom technology functions for learning.
• Support students toward IT certifications including Cisco IT Essentials and CompTIA A+ prep.
• Adjust instructional strategies to meet program goals and student needs.
• Assist with admissions and outreach activities as needed.
• Maintain LMS data, monitor curriculum, and report progress to program managers.
• Support and participate in program outcomes and continuous improvement.

Skills

Communication skills

Microsoft Office

CRM databases

LMS experience

Cisco instructor training

CompTIA A+ certification

Instructor experience

Diversity experience

Flexible schedule

Technical training

Education

High School Diploma or equivalent

Tools

CRM databases

LMS

Microsoft Office

Job description

Workforce Instructor

The Workforce Instructor’s primary responsibilities are delivering daily classroom instruction, providing technical support, and supporting students throughout the course of the program to obtain certifications.

Position Location

This position may be located in Philadelphia, PA with some local or regional travel as needed to support our programs and students.

Compensation and Benefits

The Salary Range is - $50,000-$53,000

This is a full-time, exempt position with full benefits and a salary commensurate with experience.

Benefits of Working for Tech Impact

• We pay 87% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
• Paid Time Off - 15 days accrued in the first year.
• 10 Paid Holidays.
• IRA Matches up to 3% of gross salary.
• Employer-paid life insurance benefit.
• Our organization allows everyone to learn and grow to make a difference.
• Learn More About Tech Impact www.techimpact.org

Qualifications

• High School Diploma, GED, or Equivalent
• Excellent oral and written communication skills are required.
• Must be willing to maintain a flexible schedule as occasional evening or weekend hours may be required.
• Strong knowledge of Microsoft Office software, specifically Word, Excel, and PowerPoint, and experience with CRM (customer relationship management) databases, and LMS (Learning Management Systems) is preferred
• Experience working with individuals from diverse economic and multicultural communities is preferred.
• Within 3 months of hire date, successfully complete Cisco Certified Instructor training and CompTIA A+ certification, if not already attained.
• A minimum of three (3) years of practical experience within the last seven (7) years in the subject area or a minimum of (1) year technical instruction experience.
• Technical training or instructional experience preferred.

Duties and Responsibilities

Instruction

• Create a positive classroom environment and foster learning. Provide consistent encouragement and support to help students remain motivated and develop confidence in their abilities.
• Have the ability to adjust instructional strategies in order to reach the program’s goals.
• Ensure classroom technology, including networking and internet connectivity, is functional and supports learning activities
• Incorporate and guide real-world scenarios that are outside of "core" course of study.
• Deliver the Cisco IT Essentials Curriculum, supplemental CompTIA A+ prep, and AI curriculum
• Provide extra help to students struggling with the curriculum.
• Monitor current curriculum in the LMS and raise comments to the Senior ITWorks instructor and Program Managers.
• Contribute to the following program outcome goals.

Admissions Support

• Support the student selection process by participating in Group and Individual interviews and by providing feedback on candidates.
• Support student recruitment efforts by engaging prospective students, participating in outreach activities, and collaborating with internal teams to promote program awareness and increase enrollment.
• Support the onboarding of students in Workforce Development Programs by collecting required documentation, demographic information, and other data in alignment with grant requirements and local policies.

Technology Support

• Maintain a small classroom network with internet connectivity.
• Maintain inventory and status of classroom laptops and prepare laptops for student usage with appropriate software across all IT Works programs
• Maintain PowerApps connections in M365.

Data Entry

• Enter student and program data accurately and promptly across databases, spreadsheets, and related information systems to support reporting and program operations.
• Protect personally identifiable information while in compliance with Tech Impact's policies and procedures.
• Respond promptly to grant-related data requests by providing relevant student success stories, updating databases, and generating reports as needed.

Essential Skills

• Gain familiarity with online platforms (Teams, Zoom, etc) and LMS.
• Demonstrate timeliness, accuracy, and a high quality of effort in all work tasks.
• Foster collaboration and collegiality with co-workers, students, and community members.
• Actively participate in meetings with a positive and constructive attitude.
• Respond promptly and professionally to requests from supervisors, co-workers, students, and community stakeholders.
• Ensure compliance with ITWorks and Tech Impact policies, as well as applicable state and federal regulations.
• Exhibit a service-oriented mindset in interactions with colleagues and the community.
• Maintain a consistently positive attitude and demonstrate sound judgment.
• Show leadership appropriate to the position, guiding others when necessary.
• Contribute creatively to problem-solving and organizational improvement efforts.
• Anticipate the needs of supervisors and co-workers within the scope of the position.
• Be a proactive problem solver, actively seeking and implementing solutions.
• Show a willingness to take on new project tasks or expand current job duties as needed.
• Support and enhance the reputation of the Programs Unit, Tech Impact, and the broader community through professional conduct and contribution.

Tech Impact Employment Policy

• As an Equal Opportunity Employer, Tech Impact embraces diversity and does not discriminate in employment on the basis of age, race, color, creed, sex, gender, identity, religion, marital status, veteran’s status, national origin, disability, or sexual orientation.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Requires the ability to use a computer and other office-related equipment.
• Requires the ability to sit for extended periods of time, stand, stoop, crawl and lift up to 50 lbs.
• May require local and regional travel.

Department: Programs

This is a full time position