Workforce Health Account Manager – Employer Services Business Development

Jobtailor

Menomonee Falls (WI)

Hybrid

USD 85,000 - 110,000

Full time

14 days+

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Job summary

Jobtailor in the United States is seeking a seasoned client management professional focused on Occupational Health and employer services. You will build strong client relationships, drive satisfaction, and coordinate contracted services to meet employer needs.

The role emphasizes data-driven analysis, strategic development, and cross-functional collaboration with marketing, sales, and WFH teams to maximize renewals and growth. Virtual and in-person client meetings are common.

Qualifications

Bachelor’s degree required in health administration, business management, or related field.
Master’s degree preferred.
Minimum 5 years of employer/employee client management or related experience.
Experience with healthcare analytics, market analysis, and data reporting.
Proficiency with CRM software and Microsoft Office.

Responsibilities

Build positive client relationships and ensure high client satisfaction and patient experience within operational effectiveness.
Collaborate with insurance brokers, third party administrators, employers, and other client vendors to coordinate services.
Develop, coordinate, and implement contracted services for employers.
Promote and sell employer services, with an emphasis on Occupational Health.
Identify upsell, cross-sell, and renewal opportunities with Work Health departments.
Serve as a trusted advisor to clients and support workforce health objectives.
Act as a resource to staff while collaborating with clients.
Ensure processes meet contracted employer expectations and are delivered accurately.
Conduct client meetings virtually and in person at client locations.

Skills

Client Management

Healthcare Analytics

Data Analysis

CRM Software

Epic

Market Analysis

Strategy Development

Business Development

Presentation Skills

Project Management

Sales Knowledge

Contracting Knowledge

Communication Skills

Relationship Building

Collaboration

Facilitation Skills

Virtual Meeting Skills

Microsoft Office Suite

Education

Bachelor's degree in health administration, Business Management, or related degree

Master’s degree

Tools

Epic

CRM Software

Microsoft Office Suite

Job description

• Build positive client relationships and ensure high client satisfaction and patient experience within operational effectiveness.
• Collaborate with insurance brokers, third party administrators, employers, and other client vendors.
• Develop, coordinate, and implement contracted services for employers.
• Promote and sell employer services, with an emphasis on Occupational Health.
• Collaborate with WFH departments to identify upsell, cross-sell, and renewal opportunities.
• Act as a trusted advisor to clients and support mutual objectives with Workforce Health.
• Serve as a resource to staff while collaborating with clients.
• Work as a team member to ensure accurate and valid processes and outcomes meet or exceed contracted employer expectations.
• Conduct client meetings virtually and in person at client locations.

Requirements

A minimum of 5 years of employer/employee client management or related experience is required.
Experience with analytically challenging projects, market analysis, healthcare analytics and communication/facilitation of other information.
Experience in strategy development, enhancing client management/relationships, business, and insurance broker or business is preferred.
Bachelor’s degree in health administration, Business Management, or related degree is required.
Master’s degree is preferred.
Experience/training related to client/project management and relationship building.
Microsoft Office Suite experience.
CRM software experience.
Excellent presentation skills (verbal, written, virtual, in person, etc.).
Ability to succeed/excel in a virtual environment.
Epic experience desirable.
Knowledge and experience in data analysis and reporting.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint.
Excellent verbal, written communication, facilitation, and presentation skills.
Ability to synthesize information from multiple sources and provide input and alternate views constructively.
Basic working knowledge of healthcare law and contracting.
Working understanding of sales and a business development function.
Experience working with marketing and communication teams in support of strategic initiatives.
Must be able to conduct client meetings virtually and in person at client locations.
Must be authorized to work in the United States (inferred from US location only; no explicit authorization requirement stated).

Core Competencies

Demonstrates expertise in client management and relationship building, with a strong focus on enhancing client satisfaction and operational effectiveness. Proficient in data analysis, healthcare analytics, and strategic development to support business growth and client objectives.

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