Workforce Development Specialist I (FFTL)

Commonwealth of Kentucky; Frankfort (KY); On-site; USD 29,000 - 35,000; Full time

Job summary

Commonwealth of Kentucky in Frankfort seeks a Workforce Development Specialist I for the Education & Labor Cabinet, Office of Unemployment Insurance. This federally funded time-limited (FFTL) position is full-time with potential overtime eligibility and will manage wage notices, claim inquiries, and eligibility reviews with a focus on accuracy and service.

Minimum requirements include two years of college; substitutions for experience are allowed in some cases.

Qualifications

• Two years (54 semester hours) from a college or university.
• Substitution of education for experience allowed in certain cases.

Responsibilities

• Instructs claimants and employers by phone or email on unemployment insurance processes.
• Performs beginning level review of eligibility for simple claims and assigns to investigators.
• Processes incoming mail and unemployment insurance claim letters; manages logs and routing.
• Drafts correspondence in response to claimant requests and reviews prior days work.

Skills

Analytical skills

Problem-solving

Judgement

Communication

Education

Two years of college

Job description

Advertisement Closes 10/31/2026 (11:59 PM ET)

2605542

Workforce Development Specialist I (FFTL)

Pay Grade 11

Salary $2,843.76 Monthly

Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Click here for more details on state employment.

Hiring Agency Education & Labor Cabinet | Office of Unemployment Insurance

Location 500 Mero Street, 4th Floor
Frankfort, KY 40601 USA

The Office of Unemployment Insurance is an agency of the Education and Labor Cabinet. The Office of Unemployment Insurance assists Kentuckians who are unemployed or underemployed and actively seeking employment. The Office oversees unemployment insurance benefit payments, provides claim assistance, enforces unemployment insurance tax requirements for employers, audits employer records to ensure compliance, adjudicates disputed claims, conducts hearings for claims that have been appealed, and conducts quality control reviews to ensure each area within the office comply with federal and state regulations.

This is a federally funded time limited (FFTL) position. This means it is a position that is paid entirely as the result of a federal grant. The duration of employment shall not exceed the life of the federal grant that funds the position. An employee appointed to an FFTL position is required to meet the minimum requirements for the classification. Further, an employee appointed to an FFTL position is designated as an unclassified (non-merit) employee. An FFTL employee is eligible to receive benefits at the same level as a classified (merit) employee in a permanent position.

This position will have access to confidential and sensitive information. The successful candidate will be required to ensure the safeguarding and security of all confidential and sensitive information and will be required to complete trainings, sign acknowledgments, follow all policies and adhere to all statutes and requirements pertaining to the safeguarding and security of confidential and sensitive information while employed and after employment ends.

Job Duties:

• Instructs claimants and employers via phone or email on how to complete Wage Audit Notice, New Hire Notifications and Audit Notices regarding unemployment insurance claims. Answers basic or routine questions and assists with resolving issues. Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning level review of eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation and assign to a claims investigator.
• Processes incoming mail and unemployment insurance claim letters either from fax, mail, email, USPS or other. Receives, stamps and logs all incoming mail to the branch. Identifies subject of mail, notes in KEWES and routes as necessary. Addresses and processes all return mail as needed. Notifies all parties of returned mail.
• Drafts correspondence in response to claimant requests and reviews previous days work to ensure actions processed properly.

Preferred Knowledge/Skills/Abilities:

• Analytical skills- the ability to analyze complex data, technical data, policy, situations, etc.; to process information logically.
• Problem-solving- the ability to identify potential and existing problems and develop recommendations for improvement.
• Judgement- the ability to make well-reasoned and timely decisions based on careful, objective review and informed analysis.
• Communication- the ability to communicate clearly and effectively verbally and in writing.

The Education and Labor Cabinet (ELC) participates in E-Verify. It will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. The Cabinet will only use E-Verify once you have accepted a job offer and completed Form I-9. For more information on E-Verify, or if you believe that ELC has violated its E-Verify responsibilities, please contact the Department of HomelandSecurity (DHS) at 999-897-7781 or https://www.e-verify.gov/.

Minimum Requirements

EDUCATION:

Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS:

NONE

Substitute EDUCATION for EXPERIENCE:

NONE

Substitute EXPERIENCE for EDUCATION:

Work experience in workforce programs such as WIOA, employment services, and/or unemployment insurance programs, or experience in education, public administration, business, human services, military, human resources or a related field will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):

NONE

Working Conditions Incumbents working in this job title primarily perform duties in an office setting.

If you have questions about this advertisement, please contact Carman Inman at [e-mail] or 502-782-5976.

An Equal Opportunity Employer M/F/D