Workforce Development & Employer Relations Specialist

Equus Workforce Solutions; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Equus Workforce Solutions helps job seekers and career changers prepare for and advance in sustainable, high-growth industries. The team optimizes employment opportunities, conducts employer outreach, and coordinates transitional employment to align candidates with long-term roles.

The role involves screening, counseling, and preparing customers for interviews while building strong employer relationships to ensure satisfaction and repeat business.

Qualifications

• Bachelor’s Degree or higher in social services or a related field and four years direct customer service experience providing services in a clinical or social service environment, or an equivalent combination of education and experience.
• Experience in programs that place customers in employment.
• Experience in a fast-paced, team environment that is performance driven.
• Exceptional customer and employer service and engagement skills; prefer training or experience in motivational interviewing techniques.
• Excellent organizational skills and strong attention to detail.
• Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable.
• Experience in assessing the need for and making reasonable accommodations for customers.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems to carry out duties and responsibilities.
• Experience developing employment opportunities for individuals with medical limitations, justice impacted, monolingual, and academically challenged.
• Ability to match and place an average of 10 to 15 job seekers monthly in unsubsidized employment opportunities.
• Must have a job bank of employers that cover the following sectors; (Security, Transportation, Healthcare/Social Services, Administration, Hospitality, Food Service, Maintenance/Laborers, Retail/Customer Service, Education & Technology)
• Experience coordinating and organizing on-site hiring events and job fairs for single and multiple employers.
• Capable of preparing and delivering weekly and monthly reports measuring self-placement performance.

Responsibilities

• Optimizes employment opportunities and vocational rehabilitation services available for customers, including transitional employment development.
• Uses Active Staffing and other contacts to conduct employer outreach to identify employers able to provide transitional employment with a goal of permanent hire.
• Develops transitional employment agreements and submits them to supervisor for approval.
• Coordinates screening and referral of customer candidates for transitional employment.
• Builds relationships with transitional employment employers to ensure satisfaction with transitional services candidates.
• Prepares customers for transitional employment interviews; understands company culture and needs and ensures the customer can fulfill those needs.
• Conducts employer outreach to identify potential employment for vocational rehabilitation fast track customers, including marketing of on-the-job training and other means to support employment.
• Understands and incorporates accommodations into employer communications to maximize customer employment opportunities.
• Builds relationships with employers to ensure satisfaction with services and repeat business.
• Matches customers to jobs available in WeCARE and other systems; refers customers to jobs.
• Prepares customers for interviews; understands company culture and needs and ensures the customer is able to fulfill those needs.
• Conducts work readiness sessions in small groups or one-on-one with customers. Reviews labor market information, assists with resume preparation, job applications, and interviewing skills development.
• Coordinates with job developers from other organizations, including Workforce1, to ensure customers have access to a broad array of employment opportunities.
• Conducts customized employer outreach to accommodate specific customer needs.
• Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted.
• Maintains follow-up contact with employers to determine satisfaction with services and plan for quality improvement.

Skills

Customer service

Employer outreach

Communication

Organizational skills

Team collaboration

Motivational interviewing

Education

Bachelor’s Degree or higher in social services or related field

Tools

Electronic systems

Job description

Equus Workforce Solutions helps job seekers and career changers prepare for and advance in sustainable, high-growth industries. The team optimizes employment opportunities, conducts employer outreach, and coordinates transitional employment to align candidates with long-term roles.

The role involves screening, counseling, and preparing customers for interviews while building strong employer relationships to ensure satisfaction and repeat business.