WIOA Career Coach

EDSI Solutions; Norristown (Montgomery County); On-site; USD 41,000 - 50,000; Full time

Job summary

EDSI Solutions in Norristown, PA is seeking a Career Coach to provide WIOA eligibility reviews, job search support, and ongoing coaching to program customers.

You will build IEPs, coordinate with PA CareerLink and community partners, document all interactions in CWDS, and help clients prepare resumes and connect with training or ESL services. This role emphasizes hands-on guidance and outcome-driven support.

Qualifications

• Bachelor’s degree in human services or equivalent experience.
• Prior case management experience.
• Prior workforce development experience preferred.
• Strong organizational and communication skills.
• Bilingual in English and Spanish preferred.

Responsibilities

• Review and determine WIOA eligibility and register customers.
• Provide remote WIOA registration services.
• Coach to achieve IEP goals and follow-up after placement.
• Build relationships to address employment barriers via assessment and coordination.
• Develop and update customer IEPs reflecting progress.
• Document visits and case notes in CWDS.
• Assist with resume development, job search prep, and PA CareerLink steps.
• Coordinate with community partners to link social services.
• Share recruitment events and opportunities with participants.

Skills

Strong organizational skills

Effective communication

Analytical skills

Interpersonal skills

Bilingual English/Spanish

Education

Bachelor's degree in human services

1-3 years of equivalent experience

Tools

Microsoft Office

Job description

Job Description:Career CoachNon-ExemptSalary: $45,000Scope of PositionProvide career support and assistance to program customers (job seekers) in obtaining and retaining employment, pursuing training, and advancing their careers under the Integrated Services Customer Flow Design.Essential FunctionsAccurately review, evaluate, and complete documentation required to determine WIOA eligibility and register customers. Provide remote WIOA registration services using Outlook and securely handle and maintain all customer documents.Provide career coaching to help WIOA customers achieve the goals outlined in their Individual Employment Plans (IEPs), including ongoing contact and coaching after job placement.Build professional, one-on-one relationships with customers to identify and address barriers to obtaining and retaining employment through assessment, individualized coaching, and coordination with PA CareerLink staff.Develop customer-driven IEPs and update them as required to reflect customer progress, service needs, and program requirements.Document all customer visits, interactions, contacts, referrals, and activities through accurate and timely case notes in the Commonwealth Workforce Development System (CWDS).Coach, motivate, and encourage customers as they pursue employment, training, and retention goals. Assess their needs and refer them to partner organizations for supportive services, GED preparation, and English as a Second Language (ESL) instruction.Help customers become job ready by reviewing their resumes, assessing their skills, and preparing them to meet employer hiring requirements.Conduct job searches on behalf of customers and recommend employment opportunities that align with their skills, experience, interests, and career goals.Assist customers with registration, job search preparation, workshop registration, resume development, and training program selection through the PA CareerLink website.Coordinate with community partners to connect customers and their families with social services and other resources that address barriers to employment.Maintain customer files in accordance with contractor requirements and state guidelines.Adapt to evolving program requirements, procedures, and customer needs.Support achievement of program outcomes and performance goals in accordance with applicable policies and guidance.Share recruitment events, hiring opportunities, and related flyers with WIOA participants through email and other approved communication methods.Perform other related duties as assigned.Education, Skill, and Experience RequirementsBachelor’s degree in human services or one to three years of equivalent experience preferred.Prior case management experience required.Prior workforce development experience strongly preferred.Strong organizational skills, including the ability to prioritize responsibilities and manage multiple tasks efficiently.Effective communication, analytical, and interpersonal skills.Proficiency in Microsoft Office applications.Bilingual proficiency in English and Spanish preferred.EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.