Workforce Consultant (San Bernardino, CA)

Randstad USA; San Bernardino (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Randstad USA is hiring a Workforce Consultant to optimize client workforce strategies in manufacturing, logistics, and distribution environments. You will refine processes, drive efficiency, and ensure client satisfaction while deploying talent effectively.

The role emphasizes data-driven decision making, KPI analysis, and delivering strategic reviews to demonstrate ROI for clients. Consulting experience and strong communication are highly valued for success in this position.

Qualifications

• Bachelor’s degree required or highly preferred with strong professional qualifications.
• Six Sigma/Lean certification or equivalent process-improvement training highly valued.
• Demonstrated ability to drive workforce optimization in manufacturing, logistics, or contact centers.

Responsibilities

• Develop workforce optimization strategies aligned with client goals.
• Consult on process redesign and scheduling solutions to impact business results.
• Maintain regular client communication and tailor services to meet needs.
• Oversee workforce deployment ensuring on-time fill rates per agreements.
• Utilize workforce analytics to track KPIs and improve safety and compliance.
• Deliver quarterly strategic business reviews and ROI-focused insights.
• Support the sales process by designing solutions and managing new implementations.

Skills

Leadership

Communication

Problem solving

Multitasking

Relationship building

Education

Bachelor’s degree

Six Sigma/Lean certification

Job description

Randstad, the world’s leading partner for talent, is hiring a Workforce Consultant. The Workforce Consultant is at the forefront of optimizing workforce strategies for our clients with the opportunity to refine processes, drive efficiency, and ensure client satisfaction in dynamic manufacturing, logistics, and distribution environments.

Our Randstad Inhouse Services Division (RIS) specializes in the provision of high-volume, skilled flexible labor aimed at improving labor flexibility, retention, productivity, and efficiency. The concept provides a complete HR process from recruitment and selection, introduction, planning, and management of workers. We are looking for a problem solver that wants to use their closing skills to empower companies with the right human capital solutions that enable our talent to thrive.

What you get to do:

• Develop Workforce Optimization Strategies: Refine strategies for recruiting, scheduling, and managing talent, ensuring they align with client goals and drive efficiency
• Consult on Process Redesign: Continuously improve work processes, collaborating with clients to implement scheduling solutions that enhance business impact
• Maintain Client Satisfaction: Regularly communicate with key contacts to tailor services, conduct periodic discovery sessions, and design solutions to meet client needs
• Oversee Workforce Deployment: Ensure efficient deployment, meeting agreements with clients and talent while maintaining a 100% on-time fill rate
• Utilize Workforce Analytics: Analyze data to demonstrate leading indicators for client success, develop strategies for labor safety, risk mitigation, and compliance.
• Deliver Strategic Business Reviews: Design and present quarterly reviews, utilizing KPI analysis to drive business forward and create ROI strategies with clients
• Support Sales Process: Assess client priorities, design custom solutions, and project manage new implementations for senior management visibility

What you need to bring:

• Bachelor’s degree highly preferred; Six Sigma/Lean certification or process improvement training highly valued
• A minimum of 3 years in manufacturing, logistics, distribution, or contact center environments, demonstrating expertise in workforce management and optimization
• Consulting experience is advantageous
• Proficient computer skills for accuracy in reporting and recording information
• Exceptional communication skills, both written and verbal, with the ability to build strong relationships at all organizational levels
• Strong leadership qualities, problem-solving skills, and the ability to multitask and prioritize effectively in a fast-paced environment
• A proactive and innovative mindset, comfortable with ambiguity, and willing to