Workforce Consultant

Randstad North America; San Bernardino (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Randstad North America is seeking a Workforce Consultant to optimize workforce strategies for clients in manufacturing, logistics, and distribution environments. You will refine processes, drive efficiency, and ensure client satisfaction while aligning talent deployment with agreements and KPIs.

In this role, you will analyze data, present quarterly reviews, and collaborate with senior management to design and implement custom staffing solutions that deliver measurable ROI.

Qualifications

• Minimum 10 years in manufacturing, logistics, or contact centers.
• Experience in workforce management and optimization.
• Bachelor’s degree highly preferred; master level education valued.

Responsibilities

• Develop workforce optimization strategies aligned with client goals.
• Consult on process redesign to improve scheduling and efficiency.
• Maintain client satisfaction through regular discovery sessions.
• Oversee deployment to meet client and talent agreements and 100% fill.
• Analyze data with workforce analytics to drive ROI.
• Deliver quarterly business reviews with KPI analysis.
• Support sales by designing custom solutions and project management.

Skills

Communication skills

Leadership

Analytical skills

Multitasking

Ambiguity tolerance

Google Workspace

Education

Bachelor’s degree

Masters/Six Sigma

Process improvement training

Tools

Google Mail

Calendaring tools

Shared drives

Job description

Randstad, the world's leading partner for talent, is hiring a Workforce Consultant. The Workforce Consultant is at the forefront of optimizing workforce strategies for our clients with the opportunity to refine processes, drive efficiency, and ensure client satisfaction in dynamic manufacturing, logistics, and distribution environments.

Our Randstad Inhouse Services Division (RIS) specializes in the provision of high-volume, skilled flexible labor aimed at improving labor flexibility, retention, productivity, and efficiency. The concept provides a complete HR process from recruitment and selection, introduction, planning, and management of workers. We are looking for a problem solver that wants to use their closing skills to empower companies with the right human capital solutions that enable our talent to thrive.

What you get to do:

• Develop Workforce Optimization Strategies: Refine strategies for recruiting, scheduling, and managing talent, ensuring they align with client goals and drive efficiency
• Consult on Process Redesign: Continuously improve work processes, collaborating with clients to implement scheduling solutions that enhance business impact
• Maintain Client Satisfaction: Regularly communicate with key contacts to tailor services, conduct periodic discovery sessions, and design solutions to meet client needs
• Oversee Workforce Deployment: Ensure efficient deployment, meeting agreements with clients and talent while maintaining a 100% on-time fill rate
• Utilize Workforce Analytics: Analyze data to demonstrate leading indicators for client success, develop strategies for labor safety, risk mitigation, and compliance.
• Deliver Strategic Business Reviews: Design and present quarterly reviews, utilizing KPI analysis to drive business forward and create ROI strategies with clients
• Support Sales Process: Assess client priorities, design custom solutions, and project manage new implementations for senior management visibility

What you need to bring:

• Bachelor’s degree highly preferred; Masters level work, Six Sigma/Lean certification or process improvement training highly valued
• A minimum of 10 years in manufacturing, logistics, distribution, or contact center environments, demonstrating expertise in workforce management and optimization
• Consulting experience is advantageous
• Proficient computer skills for accuracy in reporting and recording information
• Exceptional communication skills, both written and verbal, with the ability to build strong relationships at all organizational levels
• Strong leadership qualities, problem-solving skills, and the ability to multitask and prioritize effectively in a fast-paced environment
• A proactive and innovative mindset, comfortable with ambiguity, and willing to take calculated risks to drive results
• Proficiency using Google mail, calendaring and shared drives

This job posting is open for 4 weeks.

A background check is required for this role as it involves handling sensitive and confidential information.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.