Receptionist

C2 Global Professional Services; Austin (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

Life Insurance

Short and Long Term Disability

Pet Insurance

401(K) with 100% Employer Match of up

Job summary

C2 Global Professional Services is seeking a Receptionist to provide essential administrative support for Workforce Solutions centers in Austin. The role involves handling calls, mail, and written communications, while ensuring smooth center operations and logistics.

The position requires strong organizational skills, proficiency with MS Office, and the ability to maintain confidentiality. Bilingual English/Spanish is highly preferred, with demonstrated professionalism and teamwork.

Qualifications

• Provides general secretarial support for center operations.
• Manages information flow, calls, mail, and written replies.
• Ensures center logistics and room reservations are handled.
• Handles confidential information with discretion.

Responsibilities

• Maintain general secretarial support to the center to ensure efficiency.
• Organize and prioritize large volumes of information and calls.
• Sort and distribute mail; draft responses by phone or email; proofread communications.
• Act as primary contact for facility/work orders; manage center logistics and tours.
• Provide clerical support to in-house departments and run reports as needed.

Skills

Strong organization

Communication platforms

Verbal and written communication

Workforce development knowledge

Relationship building

Education

High School Diploma or GED

Two years related work experience preferred

Bilingual English/Spanish preferred

Job description

The Receptionist provides administrative support for the Workforce Solutions centers. This position will support team members through a wide variety of advanced clerical and administrative tasks.

ESSENTIAL FUNCTIONS

• Maintains responsibility for general secretarial support functions to the center to ensure efficient utilization of time.
• Organizes and prioritizes large volumes of information and calls.
• Sorts and distributes mail. Drafts written responses or replies by phone or e-mail when necessary. Proofreads all communications to ensure accuracy and clarity of final drafts.
• Ensures equipment and facilities are in appropriate working condition by serving as the primary point of contact for related work orders; responsible for center logistics (i.e., reservation of rooms); and ensures career center is always \"tour ready.\"
• Provides clerical support to in-house departments as needed (i.e., filing, mail-outs, etc...). May be responsible for running reports for the center (i.e., TWIST reports). Retrieves information from files when needed.
• Serves as backup to telephone switchboard, as necessary. Takes messages or fields/answers all routine and non-routine questions. Provides back up coverage for the center by providing customer solutions services and employment services as necessary.
• Acts as a liaison with other departments and outside agencies, including Board and Corporate staff. Handles confidential and non-routine information and explains policies when necessary.
• May be responsible for financial items including collecting payments and related data entry, record keeping requirements (i.e., TWIST, G drive, etc...) and any necessary processing.
• Performs other duties as assigned and fulfills responsibilities as required

KNOWLEDGE / SKILLS / ABILITIES

• Strong organization skills, attention to detail, thoroughness, and accuracy
• Proficient using multiple communication platforms including online resources and tracking tools, web integration technology, project management and Microsoft Office Suites applications.
• Excellent verbal and written communication skills. Knowledge of professional writing, editing and grammar skills.
• Prefer knowledge of workforce development, economic development, and project management.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Two years of related work experience preferred.
• Additional work experience may be considered in lieu of educational requirements.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Nevada.

C2 GPS' guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

• Health Insurance
• Dental
• Vision
• Wellness Reimbursement
• Generous Paid Time Off

• Paid Parental Leave
• Life Insurance
• Short and Long Term Disability
• Pet Insurance
• 401(K) with 100% Employer Match of up to 6% of individual contributions

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications