Workforce / Bench & Redeployment Manager

Wing Assistant; United States; Hybrid; USD 80,000 - 120,000; Full time

Job summary

Wing Assistant is seeking a Workforce / Bench & Redeployment Manager to own bench management and redeployment strategy. You will ensure idle or at‑risk assistants are re-engaged within 72 hours, balancing workload with client demand and maintaining a hot bench of ready talent.

The role requires experience in workforce management, strong coordination across Ops, TA, and Training, and the ability to meet tight redeployment SLAs in a fast-paced environment.

Qualifications

• 3+ years in workforce management, operations or staffing logistics.
• Proven bench or redeployment program experience in BPO/RPO/MSP.
• Knowledge of utilization metrics, forecasting and talent mapping.

Responsibilities

• Own bench management and redeployment strategy to minimize downtime.
• Engage idle or at‑risk assistants within 72 hours.
• Coordinate across Ops, TA and Training to meet redeployment SLAs.

Skills

Workforce management

Operations coordination

Forecasting

Excel/Dashboards

CRM/ATS

Tools

CRM/ATS

Job description

About the Role

We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at‑risk assistant is re‑engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.

Qualifications

• Minimum 3 years of experience in workforce management, operations, or staffing logistics.
• Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
• Strong understanding of utilization metrics, forecasting, and talent mapping.
• Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
• Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
• Ability to work in a fast‑paced environment and meet strict redeployment SLAs (72h turnaround).

Preferred Skills

• Experience in capacity planning, workforce optimization, or operational analytics.
• Familiarity with performance data interpretation and skills inventory management.
• Strong process management and documentation skills.

Department : Operations – Workforce Management

Work Setup : Remote / Hybrid

Schedule : Night/Weekend Shift