Workforce Analytics Lead

Wing Assistant; United States; Ibrido; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

Wing Assistant seeks a Workforce Analytics Lead to build and manage the analytics backbone powering utilization tracking, attendance health, and workforce stability. You will own data-driven tools and dashboards to give real-time visibility to operational leaders, with a focus on utilization scoring, EOD metrics, idle-time alerts, and attendance risk flags.

Collaboration across technical and non-technical teams is essential.

Competenze

• 4–5+ years in workforce analytics, BI, or operations data management.
• Strong proficiency in Excel/Sheets, SQL, and data visualization tools.
• Experience with automation tools like Zapier or Make.
• Proven data modeling for service/workforce businesses.
• Attention to detail and ability to turn data into actions.
• Excellent communication with technical and non-technical teams.

Mansioni

• Build and manage the analytics backbone for utilization and attendance health.
• Develop data-driven workforce intelligence tools and dashboards.
• Define utilization scoring, EOD metrics, idle-time alerts, and risk flags.
• Provide real-time visibility to operational leaders and cross-functional teams.

Conoscenze

Automation scripting

Analytical thinking

Communication

Strumenti

Excel/Google Sheets

SQL

Looker

Power BI

Tableau

Google Data Studio

Zapier

Make

Descrizione del lavoro

About the Role

We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and attendance risk flags, ensuring operational leaders have real-time visibility into performance and capacity health.

Qualifications

• At least 4–5 years of experience in workforce analytics, business intelligence, or operations data management.
• Strong proficiency in Excel/Google Sheets, SQL, or data visualization tools (e.g., Looker, Power BI, Tableau, Google Data Studio).
• Experience with automation tools, bots, or workflow integrations (Zapier, Make, internal scripts).
• Proven track record building data models or utilization frameworks for service or workforce-based businesses.
• High attention to detail, analytical rigor, and ability to translate data insights into operational actions.
• Excellent communication skills to collaborate with technical and non-technical teams.

Preferred Skills

• Experience in BPO / remote workforce environments with utilization and attendance monitoring systems.
• Familiarity with predictive modeling or risk flag algorithms.
• Background in managing data governance or ETL processes between multiple systems.

Department: Analytics / Workforce Management

Work Setup: Remote / Hybrid