Workforce Absence Team lead Sr

Sedgwick; Cedar Rapids (IA); On-site; USD 95,000 - 125,000; Full time

Job summary

Sedgwick is seeking a Senior Workforce Absence Team Lead in Cedar Rapids, IA to oversee examiners and technical staff across multiple client programs, ensuring quality, compliance and efficiency in claims handling.

You will provide technical guidance, mentor personnel, and collaborate with clients and internal teams to drive improvement and operational excellence. Travel as required and a focus on performance is essential.

Qualifications

• Proven experience in claims management and team leadership.
• Strong client-facing communication and relationship-building skills.
• Expertise in jurisdictional and technical claims adjudication.
• Analytical mindset with data interpretation for performance improvements.

Responsibilities

• Acts as primary operational contact for clients across multiple programs.
• Leads client meetings to support project initiatives and strategic alignment.
• Monitors claim coding and documentation accuracy; ensure quality across programs.
• Delivers training, mentorship and performance feedback to staff.
• Oversees workloads and supervises examiners and technical staff.

Skills

Team leadership

Client-facing communication

Claims management

Jurisdictional adjudication

Data interpretation

Written reports

Multiple program management

Microsoft Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Workforce Absence Team lead Sr

PRIMARY PURPOSE** :** TheSenior Workforce Absence Team Leadis responsible for overseeing the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling. The Senior Workforce Absence Team Lead serves as a liaison between internal teams and clients, providing technical guidance, mentoring staff, and driving continuous improvement across diverse programs.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Client Relationship Management

• Acts as a primary operational contact for clients across multiple programs.
• Leads and participants in client meetings (weekly, monthly, quarterly) to support project initiatives and strategic alignment.
• Maintains proactive communication, manage claim inquiries, and track action items to ensure timely resolution.
• Prepares formal correspondence, summaries, and recommendations to support client needs.
• Supervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance.
• Provides technical and jurisdictional guidance, especially on complex or high-exposure claims.
• Monitors claim coding and documentation accuracy; ensure consistent quality across programs.
• Delivers training, mentorship, and performance feedback to support team development.

Operational Excellence

• Reviews and analyzes management reports to identify trends and performance gaps.
• Conducts quality audits to ensure compliance with service standards and contractual obligations.
• Oversees claim processes and ensure updates are reflected in client communications and documentation.
• Develops and implements action plans to address operational challenges and improve outcomes.

Performance Monitoring & Reporting

• Tracks team performance against KPIs and service guarantees.
• Prepares and presents reports on claims trends, operational metrics, and improvement initiatives.0
• Supports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Six (6) years of related claim experience or equivalent combination of education and experience required, including at least two (2) years of multi-client claims supervisory experience.

Skills & Knowledge

• Proven experience in claims management and team leadership
• Strong client-facing communication and relationship-building skills
• Expertise in jurisdictional and technical claims adjudication
• Analytical mindset with the ability to interpret data and drive performance improvements
• Ability to manage multiple programs with agility and strategic focus
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental** :** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical** :** Computer keyboarding, travel as required

Auditory/Visual** :** Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is a global leader in technology-enabled risk, benefits, and integrated business solutions, dedicated to enhancing health, productivity, and brand protection for organizations worldwide.

Company size 10,001+ employees

Company type Privately held

Total funding $1.5B Private Equity

Momentum

Team growth

Momentum

Team growth

3% in 12 mo

22,737 employees on LinkedIn

Feb 23 May 26

Employee experience

What it’s like inside

3.2 4,869 reviews

52% would recommend

Culture & values

Culture & values 3.2

Work-life balance

Work-life balance 3.2

Career opportunities

Career opportunities 3.2

Compensation & benefits 3.0

Capital

Funding history

Private Equity - Altas Partners$1B

Sep 2024

Private Equity

Private Equity - La Caisse$500M

Sep 2016

Private Equity$1.7M

Apr 2015

Footprint

Where they work

Company Sedgwick