Workforce Absence Team lead Sr

Sedgwick Claims Management Services Ltd; Cedar Rapids (IA); On-site; USD 85,000 - 110,000; Full time

Job summary

Sedgwick is seeking a Senior Workforce Absence Team Lead to oversee daily operations of examiners and technical staff across multiple client programs. The role requires strong client-facing capabilities, strategic oversight, and a focus on quality, compliance, and efficiency in claims handling.

Responsibilities include leading teams, mentoring staff, conducting performance analyses, and driving continuous improvement through data-driven actions. Travel may be required.

Qualifications

• Bachelor’s degree from an accredited college or university preferred.
• Six (6) years of related claim experience or equivalent, including at least two (2) years of multi-client claims supervisory experience.

Responsibilities

• Client Relationship Management: acts as primary operational contact for clients and supports meetings to align on initiatives.
• Team Leadership & Oversight: supervises examiners/technical staff with focus on quality and training.
• Operational Excellence: conducts quality audits and improves processes to meet standards.
• Performance Monitoring & Reporting: tracks KPIs and prepares trend reports for clients.
• ADDITIONAL FUNCTIONS: performs other duties and occasional travel.

Skills

Team leadership

Client relationships

Claims management

Jurisdictional adjudication

Data interpretation

Communication skills

Reporting

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Absence Team lead Sr

PRIMARY PURPOSE:

The Senior Workforce Absence Team Lead is responsible for overseeing the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling. The Senior Workforce Absence Team Lead serves as a liaison between internal teams and clients, providing technical guidance, mentoring staff, and driving continuous improvement across diverse programs.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Client Relationship Management Acts as a primary operational contact for clients across multiple programs. Leads and participates in client meetings (weekly, monthly, quarterly) to support project initiatives and strategic alignment. Maintains proactive communication, manage claim inquiries, and track action items to ensure timely resolution. Prepares formal correspondence, summaries, and recommendations to support client needs.
• Team Leadership & Oversight Supervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance. Provides technical and jurisdictional guidance, especially on complex or high-exposure claims. Monitors claim coding and documentation accuracy; ensure consistent quality across programs. Delivers training, mentorship, and performance feedback to support team development.
• Operational Excellence Reviews and analyzes management reports to identify trends and performance gaps. Conducts quality audits to ensure compliance with service standards and contractual obligations. Oversees claim processes and ensure updates are reflected in client communications and documentation. Develops and implements action plans to address operational challenges and improve outcomes.
• Performance Monitoring & Reporting Tracks team performance against KPIs and service guarantees. Prepares and presents reports on claims trends, operational metrics, and improvement initiatives. Supports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.
• ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Travels as required.

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

• Education & Licensing Bachelor's degree from an accredited college or university preferred.
• Experience Six (6) years of related claim experience or equivalent combination of education and experience required, including at least two (2) years of multi-client claims supervisory experience.
• Skills & Knowledge Proven experience in claims management and team leadership Strong client-facing communication and relationship-building skills Expertise in jurisdictional and technical claims adjudication Analytical mindset with the ability to interpret data and drive performance improvements Ability to manage multiple programs with agility and strategic focus Excellent oral and written communication skills, including presentation skills PC literate, including Microsoft Office products Ability to create and complete comprehensive, accurate and constructive written reports Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com