Workforce Absence Sr Operation Manager

Sedgwick Claims Management Services Ltd; Irving (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Employee assistance

Job summary

Sedgwick is seeking an experienced Senior Operations Manager for Workforce Absence to lead and optimize our office operations. You’ll ensure compliance with standards, manage budgets, and guide staffing and training for 25–49 colleagues in the Irving area.

The role emphasizes effective client service, policy implementation, and collaboration with sales and operations teams. A bachelor's degree and 10 years of claims management experience with supervisory leadership are preferred; travel may be

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Ten years of claims management experience with two years of supervisory experience.
• Strong oral and written communication, leadership and analytical skills.

Responsibilities

• Oversee operational management for assigned locations/offices and ensure compliance with standards.
• Establish business plans with goals and objectives for the partnership and locations; monitor performance.
• Coordinate sales and client service efforts and support staffing/training needs; manage budgets.

Skills

Oral and written communication

Leadership & motivation

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Microsoft Office

Education

Bachelor's degree

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Workforce Absence Sr Operation Manager

PRIMARY PURPOSE:

To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management. Has direct responsibility for 25-49 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Responsible for overall operational management for assigned locations/offices. Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements. Establishes business plan with goal and objectives for the partnership and assigned locations/offices. Monitors management reports relating to the partnership/office performance. Assists with the coordination of sales and client service efforts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned. Supports the organization's quality program(s). Travels as required.

SUPERVISORY RESPONSIBILITIES

Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred. Experience Ten (10) years claims management experience or equivalent combination of experience and education required to include two (2) years of supervisory experience. Skills & Knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000.00 - $95,000.00 USD Annual (bonus eligibility, SIPP $2,000.00 USD Annual). As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com