Workflow Consultant

ESB Technologies; United States; Remote; USD 90,000 - 150,000; Part time

Job summary

ESB Technologies is seeking a Workflow Consultant to own the diagnostic and strategy phase of client engagements from a remote setting in the United States. You will interview stakeholders, map current-state processes, and craft ROI-based roadmaps, then guide builders to ensure delivered work matches the plan.

The role requires experience in workflow design, executive leadership with senior stakeholders, and familiarity with AI agents and no-code automation tools.

Qualifications

• A track record in workflow or process design and automation strategy.
• Executive presence and experience managing senior stakeholders.
• Working knowledge of AI agents and LLM-based automation.
• Familiarity with Airtable, Make, Zapier and Glide.
• Clear writing and structured problem-solving.

Responsibilities

• Run discovery: stakeholder interviews, current-state process maps, and a shortlist of automation candidates.
• Build the roadmap: sequencing, integration approach, and an ROI model for each workflow, priced in time and money.
• Decide where AI agents earn their cost and where they do not.
• Oversee implementation by guiding builders and keeping delivery tied to the strategy.
• Produce company-wide workflow maps, cross-department operating frameworks, and dashboards for leadership.
• Work with other consultants and specialists on larger engagements.

Skills

Workflow design

Automation strategy

Executive presence

AI agents & LLM automation

Clear writing

Tools

Airtable

Make

Zapier

Glide

Job description

Workflow ConsultantRemote , contract, United States About the companyWe are a New York-based operations company. We find the manual work slowing a client's team down, rebuild it as automations inside tools the client already owns, and keep those automations running. Our clients span media, real estate, education and venture capital.

About the Role

The role You own the diagnostic and strategy half of a client engagement. You interview stakeholders, map how work actually moves, and turn that into a roadmap ranked by return. You then stay through the build, steering workflow builders so what ships matches the plan. Your counterparts are C-suite and department heads.

Responsibilities

• Run discovery: stakeholder interviews, current-state process maps, and a shortlist of automation candidates.
• Build the roadmap: sequencing, integration approach, and an ROI model for each workflow, priced in time and money.
• Decide where AI agents earn their cost and where they do not.
• Oversee implementation by guiding builders and keeping delivery tied to the strategy.
• Produce company-wide workflow maps, cross-department operating frameworks, and dashboards for leadership.
• Work with other consultants and specialists on larger engagements.

Required Skills

• A track record in workflow or process design and automation strategy.
• Executive presence and experience managing senior stakeholders.
• Working knowledge of AI agents and LLM-based automation.
• Familiarity with Airtable, Make, Zapier and Glide.
• Clear writing and structured problem-solving.

Engagement terms

• Commitment of 20, 30 or 40 hours a week.
• Projects arrive scoped, with objectives, deliverables and constraints set. You do not source clients or write proposals.
• Matching is by industry background and platform experience.
• Payment is milestone-based.
• Support includes pairing, office hours and reviews from senior consultants, plus training in AI workflow strategy, no-code platforms and change management.
• Compensation is not published on the site.