Business Process Consultant

AJAIA; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentives

Paid time off (PTO)

Professional development opportunities

Exposure to AI tools

Job summary

AJAIA is seeking a highly detail-oriented Business Workflow Analyst to understand and document how client organizations operate, map workflows, and capture SOPs. You will work with multiple departments, identify bottlenecks, and translate complex operations into clear, actionable guidance.

You will also champion AI-driven improvements and outline automation opportunities. This role emphasizes effective communication with stakeholders and the ability to deliver structured documentation that

Qualifications

• Ability to learn unfamiliar business processes quickly.
• Strong written and verbal English communication.
• Experience documenting workflows and SOPs.
• Comfortable translating operations into actionable insights.
• Experience with process automation readiness.

Responsibilities

• Meet with stakeholders to understand current processes.
• Document workflows with maps and SOPs.
• Identify bottlenecks and dependencies.
• Suggest automation opportunities and AI integration.
• Prepare executive summaries and leadership-ready reports.

Skills

Process mapping

Documentation

Stakeholder communication

Automation readiness

AI tooling familiarity

Job description

Position Overview

We are looking for a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their business operations.

You will work directly with companies to learn how their operations function, document workflows in detail, identify inefficiencies, and create clear process documentation that enables future automation and optimization.

The ideal candidate enjoys learning how businesses operate, organizing complex information, and transforming ambiguity into structured systems.

What matters most is your ability to quickly learn, communicate effectively, document accurately, and think systematically.

We expect candidates to use AI in daily workflows across research, ideation, drafting, design iteration, quality checks, and delivery acceleration. AI usage is a core execution requirement, not optional tooling.

Primary ResponsibilitiesBusiness Discovery & Process Analysis

• Meet with business stakeholders to understand how work is currently performed.
• Observe operational workflows and document business processes.
• Learn company operations across multiple departments and functions.
• Identify process dependencies, decision points, and bottlenecks.
• Develop a deep understanding of how information moves throughout an organization.

Process Documentation

• Create detailed workflow maps and process diagrams.
• Build step-by-step process guides and SOPs.
• Capture screenshots and system walkthroughs.
• Document software usage, user responsibilities, and business rules.
• Create clear operational documentation that can be understood by technical and non-technical audiences.

Process Improvement & Automation Readiness

• Identify inefficiencies, redundancies, and manual processes.
• Highlight opportunities for automation and AI implementation.
• Prepare recommendations for workflow optimization.
• Collaborate with internal teams to support future automation initiatives.
• Help translate business processes into automation requirements.

Communication & Stakeholder Management

• Facilitate discovery sessions and process reviews.
• Present findings in a structured and professional manner.
• Communicate effectively with business owners, executives, managers, and frontline employees.
• Build trust quickly while gathering information from diverse stakeholders.
• Translate complex business operations into simple, actionable insights.

Reporting & Deliverables

• Produce process maps, workflow diagrams, and operational reports.
• Develop business process inventories and system documentation.
• Create executive summaries of findings and recommendations.
• Present documentation and observations to leadership teams.
• Exceptional spoken and written English communication skills.
• Strong business communication and comprehension abilities.
• Excellent listening skills and attention to detail.
• Ability to learn unfamiliar business processes quickly.
• Strong organizational and documentation skills.
• Analytical mindset with the ability to identify patterns and inefficiencies.
• Ability to communicate professionally with U.S.-based clients and stakeholders.
• Comfortable working independently and managing multiple projects.

Preferred Requirements

• Experience in consulting, business analysis, operations, project management, customer success, process improvement, or related fields.
• Experience working with U.S.-based companies or clients.
• Familiarity with process mapping and workflow documentation.
• Experience creating SOPs, guides, or operational documentation.
• Exposure to AI tools, workflow automation, or business process optimization.
• Competitive base salary + performance incentives
• Professional development opportunities
• Paid time off (PTO)