Workflow Automation Trainer

ManpowerGroup Global, Inc.; Charlotte, Town of Norway (NC, WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Opportunity for full-time employment

Collaboration in a dynamic team

Skills enhancement in training development

Job summary

ManpowerGroup Global, Inc. is seeking a Workflow Automation Trainer in Charlotte, NC, to develop engaging training materials for contact center platforms. The role involves simplifying complex systems and collaborating with a dynamic team.

This position offers the chance to enhance skills in instructional design while contributing to impactful projects, with potential for extension or conversion to full-time based on performance.

Qualifications

• Experience developing training programs for contact centers.
• Strong instructional design skills with job aids creation.
• Self-motivated independent worker.

Responsibilities

• Develop training materials for new CCaaS platforms.
• Translate complex platform functionalities into training content.
• Partner with subject matter experts for training validation.

Skills

Instructional design skills

Experience with training programs

Proactive problem-solving

Ability to simplify complex systems

Job description

Our client, a leading organization in the financial services industry, is seeking a dedicated and innovative Workflow Automation Trainer to join their team. As a Workflow Automation Trainer, you will be part of the Training and Development Department supporting the Call Center and Technology Support Teams. The ideal candidate will demonstrate strong instructional design skills, a proactive attitude, and the ability to translate complex systems into clear, actionable training content, which will align successfully in the organization.

Job Title

Workflow Automation Trainer

Location

Charlotte, NC

What's the Job?

• Develop engaging and effective training materials, including simulations, walkthroughs, job aids, and quick reference guides for new and existing CCaaS platforms.
• Translate complex platform functionalities into clear, user-friendly training content tailored for contact center environments.
• Partner with subject matter experts to validate and refine training materials, ensuring accuracy and relevance.
• Support large-scale technology rollouts by conducting needs analysis and designing comprehensive curricula.
• Support rapid updates and modifications to training content in response to platform changes and user feedback.

What's Needed?

• Experience developing training programs for contact center environments, including simulations and guided workflows.
• Strong instructional design skills and experience creating job aids and quick reference guides.
• Ability to simplify complex systems into easy-to-understand, actionable steps.Experience supporting large-scale technology implementations, including curriculum planning and needs analysis.
• Self-motivated, independent worker with a proactive approach to problem-solving.

What's in it for me?

• Opportunity to work on impactful projects supporting innovative platform rollouts.
• Collaborate with a dynamic team in a fast-paced environment.
• Enhance your skills in instructional design and training development for cutting-edge technologies.
• Potential for extension or conversion to full-time employment based on performance.
• Be part of a company that values diversity, inclusion, and professional growth.