Senior Claim Examiner

Chubb; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

A well-known insurance company seeks a Claims Professional in Employment Practices Liability to handle diverse and complex claims issues such as discrimination and workplace harassment. You will utilize your analytical and interpersonal skills, contributing to a collaborative environment and building relationships with clients and defense counsel. A BA/BS degree and 3 to 5 years of relevant experience are preferred. This role offers a unique opportunity to engage with important workplace issues in a supportive team setting, while developing your skills in claims resolution.

Qualifications

• 3 to 5 years work experience in claims or legal position.
• A personal commitment to superior performance.
• Ability to adapt to new ideas and situations.

Responsibilities

• Complete accurate coverage evaluations on Employment Practices Liability policies.
• Establish strategies for early resolution of claims.
• Build productive relationships with clients and internal teams.

Skills

Analytical skills

Excellent verbal and written communication

Strong interpersonal skills

Time management

Problem solving

Creativity in solutions

Leadership skills

Education

BA/BS College Degree

Job description

This is not your average Claims role. When you think of a job handling insurance claims, you may think about storm damage or auto accidents. Or maybe a large stack of paper?

A career in Employment Practices Liability exposes you to emerging issues in the workplace that have been and remain at the center of national and global media. Issues such as the #MeToo movement, Racial Injustice and Covid.

In this paperless environment, you will use your analytical skills to resolve workplace claims.

We will teach you about Employment Law, contracts and claims. You will use your influence skills and knowledge to partner with defense counsel and our insureds in resolving discrimination, harassment and other workplace related claims.

The work is interesting. The environment is collaborative.

Our Claims Professionals in Employment Practices Liability enjoy the work they do and working with their peers that come from a variety of backgrounds (including Law Enforcement, Human Resources, other disciplines in Claims and Legal, to name a few) and bring different perspectives into the team.

Responsibilities

• Contribute to a collaborative environment by raising new ideas, demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
• Complete accurate and timely coverage, liability and damage investigations and evaluations on complex Employment Practices Liability insurance policies
• Establish, document and execute appropriate strategies to bring early and cost-effective resolution to assigned claims
• Represent the company at meetings with management and business partners, as well as virtually at mediations.
• Effectively utilize technology systems and tools to track and manage caseload in most efficient and effective manner.
• Build and maintain productive relationships with internal and external customers, including clients, underwriters and agent
• Consistently demonstrate sound claim handling practices by achieving compliance in areas including investigation, coverage, loss assessment, and case management
• Assume part of Training responsibilities for new claim examiners
• Provide coaching and guidance to new claim examiners
• BA/BS College Degree Preferred. JD is helpful, but not required
• 3 to 5 years work experience, handling claims of a comparable complexity or working in a legal position
• Excellent verbal and written communication skills
• A personal commitment to superior performance that adds value to our company
• Strong interpersonal skills with the ability to interact and build relationships with all levels of internal and external contacts
• An aptitude for evaluating, analyzing, and interpreting technical information
• Sound decision making skills
• Proven ability to work independently as well as part of a team
• Must demonstrate a high level of initiative and leadership skills
• Excellent time management, problem solving, and organizational skills are required
• An ability to adapt to new ideas and situations
• A willingness to use creative thinking to overcome obstacles and an ability to develop creative approaches to solving customer problems

Training

• Cultivating relationships with internal clients (e.g. underwriters)
• Developing the ability to analyze initial claim reports
• Developing an understanding of the legal system
• Understanding how to effectively investigate and document findings
• Understanding Chubb’s products to appropriately determine coverage
• Learning to interpret and apply insurance contracts
• Learning how to negotiate settlements
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.