Claims Technical Assistant

Chubb; Georgia; On-site; USD 42,000 - 54,000; Full time

Job summary

Chubb in Alpharetta, GA is seeking a Workers' Compensation Technical Assistant I to support the claim handling process and deliver superior customer service. This role is part of the Southeast Region's Workers' Compensation Claim Team and focuses on advanced technical support and timely, accurate documentation.

The ideal candidate will have strong communication, analytical skills, and proficiency with Microsoft Office.

Qualifications

• Must demonstrate superior customer service in verbal and written form.
• Ability to evaluate, analyze and interpret information.
• Strong time management and multi-tasking skills.
• Adaptability to evolving environments and meet customer expectations.
• Independent work style with attention to detail and accuracy.
• Basic understanding of the Workers' Compensation and claim handling processes.
• Proficient with Microsoft Office including Outlook, Word, Excel and PowerPoint; knowledge of state EDI systems and IAIABC practices is a plus.

Responsibilities

• Assist with contacts for examiner to support compensability decisions.
• Maintain active file diaries to track tasks.
• Understand jurisdictional benefit rates and payment deadlines for compliance.
• Document claim activity accurately in file notes.
• Prepare benefit notices, nurse and legal referrals, record requests, settlements.
• Respond promptly to internal and external customers on claim issues.
• Adhere to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD and PA.
• Adhere to Best Practice guidelines.
• Collaborate with resources to timely resolve issues.
• Manage inventory of direct-handling pension and/or lifetime medical files.
• Coordinate with regional peers for coverage during vacations.

Skills

Superior customer service

Analytical ability

Time management

Adaptability

Independent work

Workers' Compensation knowledge

Microsoft Office proficiency

Education

GA/FL/NC/SC/WV/DE claim adjuster licenses

College degree preferred

Workers' compensation claims background

Medical terminology knowledge

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

State EDI systems

IAIABC practices

Job description

Job Description

Chubb is currently seeking a Workers Compensation Technical Assistant I for our Southeast Region located in Alpharetta, GA.

Chubb is currently seeking a Workers Compensation Technical Assistant I for our Southeast Region located in Alpharetta, GA. As a member of the Workers' Compensation Claim Team, this position is responsible for advanced technical support of the claim handling process and the delivery of superior customer service.

Postion Responsibilities

• When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made.
• Maintain active file diaries to ensure delegated tasks are completed.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.
• Produce quality documentation in an accurate and timely manner i.e. benefit notices, nurse and legal referrals, record requests, settlement documents.
• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD and PA
• Adhere to Best Practice guidelines.
• Collaborate with appropriate resources to timely resolve issues.
• Manage an inventory of direct handle pension and/or lifetime medical files.
• Collaborate with peers in Region to ensure adequate coverage during vacations or absences.

Qualifications

• Superior customer service showcasing verbal, written and interpersonal skills.
• Aptitude for evaluating, analyzing and interpreting information.
• Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments.
• Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer's expectation.
• Ability to work independently and efficiently while performing defined functions with minimal errors.
• Basic understanding of the Workers' Compensation and claim handling processes.
• Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel and PowerPoint; knowledge of state EDI systems and or IAIABC practices a plus.

Education

• Claim adjuster licenses in GA, FL, NC, SC, WV, and DE are preferred but not required at time of posting. Candidates must be eligible to apply for and obtain these licenses within 90 days of starting employment.
• College degree is a plus but not required.
• Prior workers compensation claims background preferred but not required.
• Medical terminology and bill payment knowledge is preferred but not required.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.