Workers' Compensation Specialist

Sunrise Systems, Inc.; Los Angeles (CA); On-site; USD 60,614 - 66,124; Part time

Benefits offered by this job

ACA-compliant medical coverage

Dental insurance

Vision insurance

Sick time benefits

Job summary

A staffing and consulting firm in Los Angeles is seeking a Workers' Compensation Specialist/Senior Claims Examiner. This position involves overseeing claims from start to finish ensuring timely administration of benefits and compliance with statutory regulations. The successful candidate must have strong organizational and analytical skills, a commitment to exceptional customer service and the ability to work in a fast-paced environment. The hourly pay rate ranges from $44.00 to $48.00.

Qualifications

• Experience with workers' compensation claims handling required.
• Proficiency in customer-focused environments.
• Knowledge of medical terminology and bill processing.

Responsibilities

• Handle all aspects of workers' compensation lost time claims.
• Evaluate claims to determine compensability.
• Prepare reports and administer benefits throughout the claim's life.

Skills

Customer service focus

Organizational skills

Analytical skills

Exceptional communication skills

Collaboration

Education

Certification to handle CA Workers Compensation claims

Tools

Microsoft Office

Job description

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Job Title: Workers' Compensation Specialist/ Senior Claims Examiner
Work Location: City National Plaza 555, S. Flower Street, Los Angeles, CA 90071
Duration: 6 Months (Possible Extension or Conversion)
Position Type: Hourly contract Position (W2 only)
Job schedule-40 hours on site
Job hours-8:00-4:30
Interview process-WEBEX pre-screen/Then in-person interview

Client is currently seeking a Workers' Compensation Lost Time Senior Claim Examiner for our West Coast/Pacific region. The successful applicant will be handling claims from California. The position will report and reside in our Los Angeles, CA.

Duties & Responsibilities:

• Handles all aspects of workers' compensation lost time claims from set-up to case closure ensuring strong customer relations are maintained throughout the process.
• Reviews claim and policy information to provide background for investigation.
• Conducts 3-part ongoing investigations, obtaining facts and taking statements as necessary, with insured, claimant and medical providers.
• Evaluates the facts gathered through the investigation to determine compensability of the claim.
• Informs insureds, claimants, and attorneys of claim denials when applicable.
• Prepares reports on investigation, settlements, denials of claims and evaluations of involved parties, etc.
• Timely administration of statutory medical and indemnity benefits throughout the life of the claim.
• Sets reserves within authority limits for medical, indemnity and expenses and recommends reserve changes to Team Leader throughout the life of the claim.
• Reviews the claim status at regular intervals and makes recommendations to Team Leader to discuss problems and remedial actions to resolve them.
• Prepares and submits to Team Leader unusual or possible undesirable exposures when encountered.
• Works with attorneys to manage hearings and litigation
• Controls and directs vendors, nurse case managers, telephonic cases managers and rehabilitation managers on medical management and return to work initiatives.
• Complies with customer service requests including Special Claims Handling procedures, file status notes and claim reviews.
• Files workers' compensation forms and electronic data with states to ensure compliance with statutory regulations.
• Refers appropriate claims to subrogation and secures necessary information to ensure that recovery opportunities are maximized.
• Works with in-house Technical Assistants, Special Investigators, Nurse Consultants, Telephonic Case Managers as well as Team Supervisors to exceed customer's expectations for exceptional claims handling service.
• Lost Time Claim Examiner position with prior experience in workers' compensation as a lost time examiner, or similar examiner experience in short-term / long-term disability, auto personal injury protection / medical injury, or general liability claims.
• Requires basic knowledge of workers' compensation statutes, regulations, and compliance.
• Ability to incorporate data analytics and modeling into daily activities to expedite fair and equitable resolution of claims and claim issues.
• Exceptional customer service and focus.
• Ability to openly collaborate with leadership and peers to accomplish goals.
• Demonstrates a commitment to a career in claims.
• Exceptional time management and multi-tasking capabilities with consistent follow through to meet deadlines.
• Use analytical skills to find mutually beneficial solutions to claim and customer issues.
• Ability to prepare and make exceptional presentations to internal and external customers.
• Conscientious about the quality and professionalism of work product and relationships with co-workers and clients.
• Willing to take ownership and tackle obstacles to meet Chubb's quality standards for service, investigation, reserving, inventory management, teamwork, and diversity appreciation.
• Superior verbal and written communication skills.

Experience, Education & Requirements:

• Experience working in a customer focused, fast-paced, fluid environment
• Experience utilizing strong communication and telephonic skills
• Prior experience requiring a high level of organization, follow-up, and accountability
• Prior workers' compensation claim handling experience or other similar type of claim handling experience is required (healthcare, short-term / long-term disability, auto personal injury protection / medical injury, or general liability).
• Prior insurance, legal or corporate business experience is a plus but not required
• AIC, RMA, or CPCU completed coursework or designation(s) is a plus but not required
• Proficiency with Microsoft Office Products
• Knowledge of medical terminology is required
• Knowledge of bill processing is required
• Certification to handle CA Workers Compensation claims is required
• Experience handling claims in the states of CO, UT, NV and AZ preferred
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

Compensation:

The hourly rate for this position is $44.00 - $48.00 per hour.

Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].

Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.