Workers Compensation Claims Supervisor - CT, NH, VT, RI, MA

Gallagher Bassett; Quincy (MA); Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(K) and Roth options

Paid parental leave

Flexible work hours

Training programs

Training programs

Wellness programs

Charitable matching

Job summary

A leading claims management firm is seeking a Claims Supervisor to lead a Workers’ Compensation claims team. This role includes promoting best practices, managing workloads, and facilitating effective client communication. Ideal candidates will have over 10 years of claims experience and 5 years in a supervisory role. In this position, remote work is an option, with a focus on achieving excellence through teamwork and technology. Comprehensive benefits will be provided, enhancing the overall employee experience.

Qualifications

• Minimum of 10 years related claims experience.
• 5 years of supervisory experience required.
• Appropriately licensed in all states where claims are handled.
• REQUIRED QUALIFICATIONS: High School Diploma.
• Minimum of 10 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• DESIRED: Bachelor's Degree
• 5 years of supervisory experience

Responsibilities

• Lead a Workers’ Compensation claims team for service delivery.
• Guide team to follow best practices in claims handling.
• Define team goals and manage workloads effectively.
• Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
• Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

Skills

Claims Background (Workers Compensation)

Leadership Experience

Effective Communication

Team Management

Technology Utilization

Education

High School Diploma

Bachelor's Degree

Job description

Overview

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. We help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. We value empathy, precision, and partnership, and you’ll be part of a team that cares deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. You’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Overview
Role specifics:

Role specifics

• Jurisdictions: CT, NH, VT, RI & MA
• Licenses: CT, NH, VT & RI
• Location: This role is eligible for remote work

How You\'ll Make An Impact

• Supervise: Lead and encourage a Workers’ Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.
• Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
• Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
• Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

• Ideal candidates for this position will have:
• Claims Background: Workers Compensation, indemnity/lost time
• Prior leadership experience: 5 years of supervisory experience
• Jurisdictional Experience: CT, MA, NH, VT & RI

• REQUIRED QUALIFICATIONS:
• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

• DESIRED:
• Bachelor's Degree
• 5 years of supervisory experience

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits (depending on job level these benefits may improve):

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...
• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

Inclusion and diversity is a core part of our business and embedded into the fabric of our organization. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.