Workers Compensation Claims Specialist

Amplifon; Minneapolis (MN); Hybrid; USD 65,904,000 - 72,352,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Generous vacation

Paid holidays

Parental leave

Well-being program

Career development programs

Job summary

Amplifon Americas is seeking a Workers Compensation Claims Specialist to support hearing health care through case coordination, referrals, and timely follow-up. You will serve as a main contact for claimants, providers, and partners, ensuring accurate, compliant and high-quality service.

The role emphasizes organization, attention to detail, and the ability to manage multiple cases. Remote options are available for eligible states, with standard hours from 7:30am to 4:00pm CST.

Qualifications

• High school diploma or equivalent.
• 1-2 years of professional experience in customer service, healthcare administration, insurance, claims support, case coordination, medical scheduling, benefits administration, contact center operations, or related environment.
• Strong organizational skills with the ability to manage multiple priorities, cases, and deadlines.
• Strong attention to detail, follow-through, and documentation accuracy.
• Clear and professional verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel, along with the ability to learn new technology and systems quickly.
• Ability to build effective working relationships with customers, providers, claims professionals, clients, and internal partners.

Responsibilities

• Serve as a primary point of contact for claimants, claims adjusters, healthcare providers, and other partners, delivering responsive and professional service.
• Coordinate referrals, appointments, and next steps to help customers access hearing healthcare services in a timely manner.
• Manage communication across phone, email, and internal systems while keeping stakeholders informed throughout the process.
• Help customers understand available services, processes, and next steps while addressing barriers that may delay care or case progression.
• Provide timely status updates and follow-up throughout the lifecycle of workers' compensation cases.
• Monitor case activity, identify outstanding items, and take ownership of follow-up actions.
• Coordinate communication among claimants, providers, adjusters, and vendor partners to keep cases moving forward.
• Maintain accurate case documentation and ensure activities meet quality, compliance, and service standards.
• Manage multiple cases and priorities simultaneously while maintaining accuracy, responsiveness, and attention to detail.
• Assist with audits, reporting activities, escalated case resolution, and other operational initiatives.
• Identify opportunities to improve processes, efficiency, and the overall customer experience.
• Participate in training and development to build knowledge of hearing healthcare and workers' compensation services.
• Collaborate with internal teams to support departmental goals and broader business objectives.

Skills

Customer service

Healthcare administration

Insurance claims

Case coordination

Medical scheduling

Benefits administration

CRM platforms

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma

Tools

CRM systems

Five9

ERP

Provider portal

Client portal

Job description

Amp Up Your Career We are seeking a

Amp Up Your Career We are seeking a Workers Compensation Claims Specialist who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

In this role, you will support Amplifon Hearing Health Care's workers' compensation business by coordinating hearing healthcare services and managing case-related activities from initial referral through ongoing follow-up. You'll serve as an important point of contact for injured workers, claims professionals, healthcare providers, and client partners, helping ensure cases move forward accurately, efficiently, and with a high level of service.

This is a great opportunity for someone who is highly organized, detail-oriented, comfortable managing multiple priorities, and able to take ownership of their work. Previous workers' compensation experience is helpful but not required.

Compensation: Based on qualifications, we anticipate the hiring range will be $23.00-$25.25 per hour. This position is also eligible to participate in a quarterly incentive program.

Work Arrangement: This position may be performed onsite or remotely for candidates residing in one of the states in which AHHC operates: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC, SC.

Schedule: Monday-Friday, 7:30am-4:00pm CST / 8:30am-5:00pm EST.

Benefits Offered

• Health & Financial:Medical, Dental, Vision, 401(k) with company match, family hearing aid benefits, and tuition reimbursement.

• Work-life Balance:Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, parental leave and bereavement.

• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP), providing holistic support for you and your family.

• Career Development:Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and additional specialized training.

Key Responsibilities

• Serve as a primary point of contact for claimants, claims adjusters, healthcare providers, and other partners, delivering responsive and professional service.

• Coordinate referrals, appointments, and next steps to help customers access hearing healthcare services in a timely manner.

• Manage communication across phone, email, and internal systems while keeping stakeholders informed throughout the process.

• Help customers understand available services, processes, and next steps while addressing barriers that may delay care or case progression.

Manage Cases and Follow-Up

• Provide timely status updates and follow-up throughout the lifecycle of workers' compensation cases.

• Monitor case activity, identify outstanding items, and take ownership of follow-up actions.

• Coordinate communication among claimants, providers, adjusters, and vendor partners to keep cases moving forward.

• Maintain accurate case documentation and ensure activities meet quality, compliance, and service standards.

• Manage multiple cases and priorities simultaneously while maintaining accuracy, responsiveness, and attention to detail.

Support Operations and Continuous Improvement

• Assist with audits, reporting activities, escalated case resolution, and other operational initiatives.

• Identify opportunities to improve processes, efficiency, and the overall customer experience.

• Participate in training and development to build knowledge of hearing healthcare and workers' compensation services.

• Collaborate with internal teams to support departmental goals and broader business objectives.

Required Qualifications

• High school diploma or equivalent.

• 1-2 years of professional experience in customer service, healthcare administration, insurance, claims support, case coordination, medical scheduling, benefits administration, contact center operations, or a related environment.

• Strong organizational skills with the ability to manage multiple priorities, cases, and deadlines.

• Strong attention to detail, follow-through, and documentation accuracy.

• Clear and professional verbal and written communication skills.

• Ability to work independently, take ownership of responsibilities, and follow through on outstanding items.

• Proficiency with Microsoft Outlook, Word, and Excel, along with the ability to learn new technology and systems quickly.

• Ability to build effective working relationships with customers, providers, claims professionals, clients, and internal partners.

Preferred Qualifications

• Previous experience in workers' compensation, insurance, claims support, healthcare administration, case coordination, scheduling, benefits administration, or a contact center environment.

• Experience using CRM, case management, or customer service platforms.

• Experience with Five9 or another cloud-based contact center platform.

• Familiarity with ERP, practice management, point-of-sale, provider portal, or client portal systems.

• Demonstrated ability to problem-solve, prioritize changing needs, and remain organized in a fast-paced environment.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Hearing Health Care is the nation’s leading hearing health care benefits solution provider with a national network of over 7,000 clinics across the U.S., covering more than 50 million individuals. For nearly 30 years, we have been dedicated to making hearing health care more accessible and affordable.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Candidates must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. This role is not eligible for visa sponsorship, including but not limited to OPT, CPT, or H-1B.

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