Front Office Assistant

Amplifon AG; Gainesville (FL); On-site; USD 43,808,000 - 54,691,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Paid Time Off

Paid holidays

Volunteer time off

Parental leave

Wellness resources

Training programs

Job summary

Miracle‑Ear is hiring a Front Office Associate in Gainesville, FL. This role supports customer intake, appointment management, and store operations in a fast-paced retail hearing-care environment.

You will handle scheduling, billing, and inquiries, while ensuring privacy compliance and delivering a high-quality customer experience. Benefits include health, PTO, and ongoing training opportunities through Ampli‑Academy.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2+ years of administrative experience in a professional setting and 2+ years in direct customer support.
• Experience with appointment setting and customer database management.
• Comfortable handling both inbound and outbound calls.
• Proficient in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and set appointment expectations to ensure a quality experience.
• Coordinate, screen, and confirm appointments in person and by phone; drive outbound calls to boost store activity.
• Monitor inventory, handle billing and inquiries, and protect data privacy per regulations.
• Assist with after-care tasks such as troubleshooting and maintenance of devices.
• Support marketing efforts and promotions with store teams and social media initiatives.

Skills

Administrative experience

Appointment setting

Customer service

Communication

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Amp Up Your Career

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle‑Ear is a place where your expertise improves lives and accelerates your career.

Compensation:

$18.00/hour

Schedule:

Monday-Friday, 8:30am-5:00pm

Benefits Offered:

• Health & Financial:Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance:Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development:Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Responsibilities:

Customer Journey Management

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Store Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Retail Sales & Marketing Support

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

• Education:High school diploma or equivalent.
• Experience:2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management:2+ years of experience with appointment setting and customer database management.
• Communication:Comfortable handling both inbound and outbound calls.
• Technical Skills:Proficiency in Microsoft Office and Windows.

Preferred Qualifications:

• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose-driven environment.

Miracle‑Earhas been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them. Through the Miracle‑Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle‑Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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