Workers' Compensation Claims Manager

Coca-Cola Beverages Florida; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Coca-Cola Beverages Florida in Tampa is seeking a Workers' Compensation Claims Manager to lead the enterprise risk management claims function from our Tampa HQ. You will oversee casualty claim administration, RTW program monitoring, and collaboration with managers, vendors, and leadership to execute risk strategies.

The role requires a bachelor’s degree (or relevant experience) and at least five years in insurance claim management, with deep knowledge of claims processes, regulatory

Qualifications

• Bachelor’s degree or relevant work experience in the field.
• At least 5 years of experience in insurance claim management.
• Comprehensive knowledge of claims, claim management and insurance.
• Willingness to travel as assigned.

Responsibilities

• Conduct audits of the claims process including coverage analysis, investigation, valuation, scope, estimate, reserving and disposition of claims.
• Interface with outside adjusters/TPA/defense counsel in claim handling.
• Communicate effectively with agents, policyholders, TPA and stakeholders.
• Monitor and diary claims via RMIS system.
• Provide technical direction on files and authority as warranted.
• Oversee RTW program administration.
• Interface with internal managers on incident reporting and post-incident investigation.
• Push claims to closure per Chart of Authority.
• Prepare and oversee reports to business units as needed.
• Attend department meetings, trainings and quarterly claims review.
• Develop ways to mitigate risk and reduce liability and claim expense.
• Develops, analyzes and reports metrics on claim performance.

Skills

Attention to detail

Analytical skills

Communication

Risk management

Team collaboration

Leadership

Education

Bachelor’s degree or equivalent

Tools

RMIS system

Job description

Coke Florida is looking for a Workers' Compensation Claims Manager based out of our Tampa HQ location.

What You Will Do:

Coca-Cola Beverages Florida seeks to add a key member to its team by employing a dynamic business professional as its nextClaims Manager - Enterprise Risk Management.

The Claims Manager under the general direction of the VP of Risk Management and Sustainability and the Senior Manager of Enterprise Risk Management is responsible for helping with the administration of Coke Florida’s risk management program including:

• Assistance with all casualty claims managed across the organization from intake to settlement with high emphasis on AL/GL claims
• Monitoring of Return -To- Work program
• Interact with managers, vendors, and leadership to execute risk management strategy

Roles and Responsibilities:

• Conducts audits of the claims process to include coverage analysis, investigation, valuation, scope, estimate, reserving and the accurate disposition of claims
• Interface with outside adjusters/TPA/and defense counsel in claim handling
• Communicates effectively with agents, policyholder, TPA, and all External and Internal Stakeholders
• Monitor and diary of claims via use of internal RMIS system
• Provide technical direction and authority on files as warranted
• Oversight of RTW program administration
• Interface with internal managers and supervisors on incident reporting and post-incident investigation
• Work within the team to request sufficient authority to push claims to closure per Chart of Authority
• Prepare and oversee reports to specific business units as needed
• Attend department wide meetings, trainings and quarterly claims review
• Continually develop ways to mitigate risk and reduce liability and claim expense
• Develops, analyzes and reports metrics useful in measuring claim performance as well as the effectiveness of the claim’s operations

For this role, you will need:

• Bachelor’s degree and/or relevant work experience in field
• At least 5 years of experience in insurance claim
• Comprehensive knowledge of claims, claim management and insurance
• Willingness to travel as assigned

Additional Qualifications that will make you successful in this role:

• Ability to work well within a small team
• Attention to detail and ability to follow through
• In-depth understanding of legal regulations
• Excellent analytical and problem-solving skills
• Ability to organize, document, and control both digital and physical data