Workers’ Compensation Claims Manager

Coca-Cola Beverages Florida, LLC; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Coca-Cola Beverages Florida is seeking a seasoned Workers’ Compensation Claims Manager to lead the Enterprise Risk Management approach from our Tampa HQ. You will independently manage complex, high-exposure claims, coordinating with internal teams, TPAs, medical providers, and counsel.

You will drive outcomes aligned with operational, financial, and employee-focused objectives, including RTW program oversight and proactive risk mitigation. Travel may be required as needed.

Qualifications

• Bachelor’s degree and/or equivalent with significant relevant experience.
• Minimum of 5 years progressive Workers’ Compensation claims management in large/self-insured environment.
• Comprehensive knowledge of Workers’ Compensation statutes, claims administration, medical management, and litigation processes.
• Willingness to travel as required.

Responsibilities

• Own end-to-end Workers’ Compensation claims from intake to resolution.
• Exercise independent judgment within Chart of Authority.
• Oversee third-party administrators, nurse case managers, medical providers, and defense counsel.
• Audit claim files for accuracy, reserving, and regulatory compliance.
• Manage Return-to-Work (RTW) program with HR, Safety, and Operations.
• Present loss trends and KPIs to leadership and business units.

Skills

5+ years WC claims experience

Analytical skills

Negotiation skills

Regulatory knowledge of WC

Education

Bachelor’s degree

Job description

Coke Florida is searching for a Workers’ Compensation Claims Manager to work out of our Tampa HQ office.

What you'll do:

Coca-Cola Beverages Florida is seeking an experienced Workers’ Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team. This role is intended for a seasoned workers’ compensation professional who can independently manage complex and high-exposure claims, exercise sound judgment within delegated authority, and proactively drive outcomes aligned with Coke Florida’s operational, financial, and employee-focusedobjectives.

Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager is accountable for end-to-end oversight of Coke Florida’s Workers’ Compensation claims program. The roleoperateswith a high degree of autonomy and is expected to maketimely, well-reasoned decisions while coordinating with internal partners, third-party administrators, medical providers, defense counsel, and leadership.

Roles and Responsibilities:

• Owns the management of Workers’ Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement
• Exercises independent judgment and decision-making authority on claims within the established Chart of Authority; escalates appropriately when warranted
• Serves as the primary internal subject matter expert for Workers’ Compensation claims and related regulatory requirements
• Directs and oversees Third Party Administrators, nurse case managers, medical providers, and defense counsel to ensure effective, compliant, and cost-efficient claim handlingwhile allowing the appropriated claim adjudication processes
• Conducts regular audits of Workers’ Compensation claim files, including compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance
• Actively manages claim diaries and documentation within the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance
• Leads oversight and administration of the Return-to-Work (RTW) program in partnership with HR, Safety, and Operations
• Partners with internal managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning
• Provides technical direction and authority on complex, litigated, or high-exposure Workers’ Compensation claims
• Prepares, analyzes, and presents Workers’ Compensation reports, loss trends, and performance metrics for leadership and business units
• Identifiestrends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost of Workers’ Compensation
• Develops, tracks, and reports key performance indicators to evaluate claim outcomes, TPA performance, RTW effectiveness, and overall program results
• Works closely with internal stakeholders including Operations, Human Resources, Legal, Safety, and the broader Enterprise Risk Management team to ensure aligned decision-making, consistent claim strategy, and proactive injury prevention and risk mitigation efforts

Skills and Education Required:

• Bachelor’s degree and/or equivalent combination of education and significant relevant experience
• Minimum of 5 years of progressive Workers’ Compensation claims management experience, preferably in a large,self-insuredor complex operational environment
• Comprehensive knowledge of Workers’ Compensation statutes, claims administration, medical management, and litigation processes
• Demonstrated ability to independently manage complex, litigated, and high-exposure Workers’ Compensation claims
• Travel based on business needs

Additional skills that will strengthen your candidacy:

• Proven ability tooperateindependently while collaborating effectively within a small, high-performing team
• Strong understanding of Workers’ Compensation legal and regulatory requirements
• Experience managing a workers' compensation program for a private employer
• Excellent analytical, negotiation, and problem-solving skills
• Strong communicationskills with the ability to influence internal and external stakeholders
• High attention to detail with consistent follow-through
• Ability to organize, document, and control both digital and physical claim records
• Customer-focused mindset balanced with cost control and risk discipline