Workers' Compensation Claims Assistant

FrankCrum; Clearwater (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

401(k) Retirement Plan

Flexible Spending Accounts

Paid time off

Education Benefit Program

Employee referral bonus programs

Job summary

FrankCrum is looking for a full-time Workers’ Compensation Claims Assistant to join their team in Clearwater, Florida. The role includes updating payment records, handling claim inquiries, and ensuring proper documentation for OMP WC claims.

The ideal candidate has at least one year of relevant experience and a high school diploma. FrankCrum offers competitive benefits like health insurance, a 401(k) retirement plan, and paid time off.

Qualifications

• At least one year of workers’ compensation claims assistant experience.

Responsibilities

• Updates payment records and escalates unpaid invoices.
• Sends out internal files to Defense Counsel upon request.
• Sends new and renewal packets for Policyholders.
• Receives incoming calls requesting claim status.
• Performs claim intake for all new OMP WC claims.
• Reviews OMP claims for appropriate assignments.
• Receives and distributes mail.
• Compiles various reports and documentation.

Skills

Knowledge of company services and products

Education

High school diploma or equivalent

Job description

Job Overview

Frank Winston Crum Insurance (FWCI) is expanding and is seeking a full‑time Workers’ Compensation Claims Assistant.

Responsibilities

1. Updates payment records and identifies and escalates any unpaid invoices in the Legal Billing System.
2. Sends electronic copies of internal files to Defense Counsel when requested.
3. Sends out new and renewal packets for Policyholders and PEO clients, including WC posting notice, Intro letter, WC reporting guidelines, provider panels, and panel requirements for panel states.
4. Receives incoming calls requesting claim status and updates; escalates as needed.
5. Performs claim intake for all new OMP WC claims received via mail, email, or phone call. Pulls and provides to Adjuster all policy and claim documents related to claims. Provides Adjuster with Policyholder and Agency contact information.
6. Reviews OMP claims for appropriate assignments and policies. Responds to claims emails with claim number and adjuster information on assigned claims. Escalates issues to Claims Supervisor or upper management where appropriate.
7. Receives and distributes paper and electronic mail.
8. Performs work in various systems and vendor sites; compiles various reports and documentation.

Qualifications

• High school diploma or equivalent.
• At least one year of workers’ compensation claims assistant experience.

Attributes We Seek

• Knowledge of company services and products.

Competitive Benefits

• Health Insurance with zero cost for employee coverage and low cost for family plans.
• Dental and Vision Insurance.
• Short‑Term Disability and Term Life Insurance at no cost to the employee.
• Long‑Term Disability and Voluntary Term Life Insurance.
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
• 401(k) Retirement Plan with 100% match on the first 4% of employee contribution, immediately vested.
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
• Health Savings Account funded by FrankCrum.
• Paid time off and holiday pay.
• Education Benefit Program at the IRS maximum allowance.
• PTO cash out.
• Tickets at Work.
• Alero Financial and its robust credit union benefits program.
• Employee and client referral bonus programs.
• Disaster Relief Fund for employees.

Equal Opportunity Employer

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #LI-GH1

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