General Liability Technical Claims Specialist

FrankCrum Staffing; Clearwater (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance with $0 employee cost

401(k) retirement plan with 100% match

Paid time off and holiday pay

Education reimbursement up to $2,250

Job summary

A prominent staffing firm in Clearwater, Florida is seeking a General Liability Technical Claims Specialist. The ideal candidate will handle complex claims with at least 10 years of experience in general liability claims adjustment. The position offers comprehensive benefits including health insurance, retirement plan matching, and paid time off. Join a company recognized as a Top Workplace!

Qualifications

• Ten years of general liability claims adjusting experience with exposure of $100,000 or more.
• Hold proper public adjuster licenses in Florida and/or Texas.
• Ability to obtain additional licenses as needed.

Responsibilities

• Investigate, evaluate, and resolve complex general liability claims.
• Manage litigation proactively and work with defense counsel.
• Utilize experts and conduct independent medical reviews.

Skills

Understanding of commercial lines products

General liability claims handling

Negotiation

Communication

Education

Bachelor’s degree in a related field or equivalent experience

Juris Doctorate

High school diploma or equivalent

Job description

General Liability Technical Claims Specialist

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state carrier to being licensed in over 40 states, with continued expansion and enhanced value‑added services. The company’s guiding principle is "always to do the right things for the right reasons."

FrankCrum is a Top Workplace!

Role Overview

We are eager to announce a Sr. GL Technical Claims Specialist position. This role will adjust the most complex general liability claims in the company’s inventory, helping to establish the best and most cost‑effective strategy for handling this claim type.

Responsibilities

• Investigate, evaluate, and bring to timely resolution an inventory of the most complex general liability claims, many of which are litigated and involve large property damage, catastrophic bodily injury, or construction defect type claims, in accordance with established claim handling standards and applicable state regulations.
• Understand general liability coverage issues and manage complex coverage items, including issuing reservation of rights and denial of coverage letters.
• Interpret construction contracts and apply risk transfer when appropriate.
• Negotiate the duty to defend and indemnify with liable insurers when appropriate.
• Manage litigation proactively and work well with defense counsel and insureds to reach optimal outcomes.
• Utilize experts, conduct independent medical reviews or exams, and evaluate liability and damages relating to complex bodily injuries.
• Apply resolution techniques such as high‑low agreements, settlement proposals, and offers of judgment to obtain optimal outcomes.
• Respond to time‑limit demands in various states (e.g., Texas, Florida, Georgia) and consumer complaints filed with Department of Insurance.
• Review and analyze the accuracy of damage reports prepared by contractors, engineers, and appraisers for residential and commercial building construction.
• Use alternative dispute resolution forums such as mediation to find early resolutions when appropriate.
• Maintain appropriate reserves on all assigned claim files and prepare reports detailing claim exposure, status, payments, and reserves.
• Maintain timely diaries and effective communication with all parties throughout the claim adjustment process.
• Assist, train, and mentor less‑experienced team members in collaboration with management.
• Identify trends and opportunities for process improvement with underwriting and other departments.
• Collaborate with other departments on projects or perform other duties as assigned.

Attributes We Seek

• Understanding of commercial lines products and general liability claims handling.
• Bachelor’s degree in a related field or equivalent experience preferred; Juris Doctorate a plus.
• High school diploma or equivalent is required.
• Ten (10) years of general liability claims adjusting experience with exposure of $100,000 or more.
• Hold proper public adjuster licenses in Florida and/or Texas and the ability to obtain additional licenses as needed.

Benefits

• Health insurance with $0 employee cost for coverage and $245/month for family coverage.
• Dental and vision insurance.
• Short‑term disability and term life insurance at no cost to the employee.
• Long‑term disability and voluntary term life insurance.
• Supplemental insurance plans such as accidental, critical illness, hospital indemnity, legal services, and pet insurance.
• 401(k) retirement plan with 100% match on the first 4% contributed; immediate vesting of match.
• Employee assistance program at no cost.
• Flexible spending accounts for medical and dependent care reimbursement.
• Health savings account funded by FrankCrum.
• Paid time off and holiday pay.
• Education reimbursement up to $2,250 tax‑free per calendar year.
• Paid time off cash out.
• Tickets at Work.
• Access to the Corporate America Family Credit Union.
• Employee and client referral bonus programs.
• Paid volunteer time.

What's Special About FrankCrum

FrankCrum, a family‑owned business‑to‑business entity founded in 1981, operates several companies including FrankCrum Corporate, FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency.

With approximately 500 employees serving over 4,000 clients across the United States, FrankCrum emphasizes high‑value customer service and a family‑like workplace culture. The company is recognized as a Top Place to Work for more than ten consecutive years by the Tampa Bay Times and supports community efforts such as the Trinity Cafe, Homeless Empowerment Program, and Clearwater Free Clinic.

Apply now to play a key role in positively impacting our clients’ day‑to‑day business. This job posting will remain open continuously, and qualified applicants will be considered as applications are received.

Pay Data

The annualized pay range for this position is $80,000 – $100,000, which may vary based on qualifications, experience, location, and other factors. This range is provided for informational purposes only and is not a guarantee of compensation.

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy and gender identity), sexual orientation, marital status, military service, veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws.