Workers' Compensation Claim Manager

Brown & Brown; Tacoma (WA); On-site; USD 43,000 - 55,000; Full time

Job summary

Brown & Brown in Tacoma, WA seeks a Washington Workers’ Compensation Claims Manager to join our growing team and support our L&I consulting practice.

The role will manage a book of claims for consulting customers, aiming to contain costs and implement recommended strategies while consulting with customers on guaranteed-cost and retrospective rating arrangements.

Qualifications

• Experience with Washington workers’ compensation claims management.
• Exceptional customer service and interpersonal skills.
• High attention to detail.
• Proficiency in Microsoft Office 365.
• Bachelor’s Degree preferred, not required with relevant experience.

Responsibilities

• Review and evaluate materials from the employer, L&I, and medical sources and issue documentation as needed.
• Organize and prioritize work and new claims; contact customers or underwriters for information.
• Investigate, respond to, and mitigate claims with the employer.
• Assist with light-duty opportunities and return-to-work strategies.
• Communicate with medical providers to determine medical outlook, timelines, restrictions, and treatment appropriateness.
• Develop action plans for each claim using all available information.
• Advise customers on best practices for workers’ compensation.
• Check L&I procedures followed by staff to avoid errors and extra costs.
• Coordinate with Brown & Brown team to provide financial analytics and service plans.
• Attend training to maintain up-to-date skills.

Skills

Customer service

Interpersonal skills

Attention to detail

Microsoft Office 365

Education

Bachelor's Degree

Tools

Microsoft Office 365

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Washington Workers’ Compensation Claims Manager to join our growing team in Tacoma, WA.Brown & Brown of Washington — Tacoma ranked among Puget Sound Business Journal’s 100 Best Places to Work in Washington State for three years running!The Washington Workers’ Compensation Claims Manager position will support the agency’s L&I consulting practice. The WC Claims Manager will manage a book of claims for consulting customers with the goal of containing claim costs and supporting implementation of recommended strategies. The duties relate to managing state fund employers’ claims, not acting as a TPA for self-insured businesses. The WC Claims Manager will consult with customers in guaranteed cost and retrospective rating arrangements and will gain familiarity with both concepts to effectively advise customers.How You Will Contribute:Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questionsWork with the employer to effectively investigate, respond to, and mitigate claimsAssist customers with identifying light duty opportunities and implement return-to-work strategiesCommunicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatmentUse all available information to develop plans of action for each claimAdvise and educate customers on best practices for workers’ compensationCheck the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customersCommunicate with L&I employees and advocate on behalf of customersCoordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customersAttend training sessions, courses, etc. to maintain up-to-date skillsSkills & Experience to be Successful:Experience with Washington workers’ compensation claims management, requiredExceptional customer service and interpersonal skills, requiredHigh attention to detail, requiredProficiency in Microsoft Office 365, requiredBachelor’s Degree, a plus, not required with appropriate experienceBasic understanding of the insurance industry, a plus, not requiredPay Range31.25 - 40.86 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.Recruiting Vendor Disclosure StatementBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.