Workers’ Comp Claims Team Lead: Mentoring & Ops

TEEMA Group; Irving (TX); On-site; USD 90,000 - 100,000; Full time

Job summary

TEEMA Group in Irving, Texas seeks a Workers’ Compensation Claims Team Leader to supervise a unit of 10+ claims examiners and support staff. You will provide daily direction, performance coaching, and technical guidance to ensure accurate, timely claims handling and regulatory compliance.

You will collaborate with the WC Claims Supervisor, interact with clients and counsel, and serve as a technical resource on complex claims, settlements, and exposure management.

Qualifications

• Five to seven years of workers’ compensation experience preferred.
• Demonstrated experience leading, coaching, or supervising claims personnel.
• Strong technical knowledge of workers’ compensation claims, coverage, statutory requirements, and medical terminology.
• Ability to evaluate complex claims, assess exposure, and provide clear, actionable guidance.
• Strong analytical, organizational, and communication skills.
• Ability to manage team priorities and work effectively with clients, counsel, vendors, and internal leadership.

Responsibilities

• Provide daily work direction, technical guidance, and operational support to assigned claims personnel.
• Monitor claim inventories, work assignments, diary compliance, and timely completion of required activities.
• Coach and mentor staff, identify training needs, and support consistent claims handling.
• Conduct independent file reviews to assess reserve accuracy, documentation, compliance, and progress against action plans.
• Ensure adherence to Best Practices, Customized Handling Instructions, and applicable statutory and regulatory requirements.
• Interpret policies, endorsements, coverage provisions, and relevant laws to guide claims decisions.
• Review and approve authority requests within delegated limits and direct examiners to obtain additional authority when needed.
• Provide guidance on complex claims, litigation, negotiations, and settlements.
• Work with Unit Management, Client Services, and clients on technical questions and claims resolution strategies.
• Communicate significant claim developments, exposure changes, coverage concerns, and operational risks to stakeholders.
• Partner with the Claims Supervisor on performance concerns, staff development, and work quality.

Skills

Leadership

Coaching

Communication

Analytical thinking

Team supervision

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

TEEMA Group in Irving, Texas seeks a Workers’ Compensation Claims Team Leader to supervise a unit of 10+ claims examiners and support staff. You will provide daily direction, performance coaching, and technical guidance to ensure accurate, timely claims handling and regulatory compliance.

You will collaborate with the WC Claims Supervisor, interact with clients and counsel, and serve as a technical resource on complex claims, settlements, and exposure management.