Senior Workers' Compensation Claims Manager

TEEMA Group; Irving (TX); On-site; USD 81,000 - 109,000; Full time

Job summary

TEEMA Group is seeking an experienced Workers’ Compensation Claims Manager in Irving, TX to lead a claims unit. You will oversee Supervisors, Examiners, and Assistants, ensuring quality, compliance, and timely decision-making.

You will manage reserves, reporting, and client relationships while guiding staff development and ensuring adherence to laws and best practices. Strong leadership and analytical skills are essential.

Qualifications

• Five to ten years of related experience or equivalent combination of education and experience.
• Strong knowledge of workers’ compensation claims handling and regulatory requirements.
• Ability to lead and develop employees with varying experience levels.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and develop assigned staff, evaluate performance, provide coaching, and address disciplinary matters with HR.
• Monitor claim inventories, workloads, and staffing levels to meet client requirements.
• Oversee initial and periodic claim reviews, delays, denials, and time-sensitive decisions.
• Review and approve reserve changes, awards, and payments within delegated authority.
• Conduct claim-file reviews to assess handling quality and compliance.
• Ensure adherence to laws, Best Practices, and client-specific handling instructions.
• Oversee daily check runs and payment registers per financial controls.
• Lead staff training on laws, policies, procedures, and claims practices.
• Coordinate claims coverage during examiner absences and vacancies.
• Resolve escalated claimant and vendor concerns; monitor vendor performance.
• Prepare and review monthly client reports for accuracy and timeliness.
• Facilitate audits and oversee corrective actions.
• Participate in client file reviews and account management when needed.
• Partner with teams on RFPs and service-related matters.
• Monitor branch expenses and approve invoices within authority.

Skills

Leadership

Staff development

Claims handling

Analytical skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

TEEMA Group is seeking an experienced Workers’ Compensation Claims Manager in Irving, TX to lead a claims unit. You will oversee Supervisors, Examiners, and Assistants, ensuring quality, compliance, and timely decision-making.

You will manage reserves, reporting, and client relationships while guiding staff development and ensuring adherence to laws and best practices. Strong leadership and analytical skills are essential.