Workers’ Comp Certificate & Admin Support Specialist

Lovell Safety Management Co., LLC; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Bonus potential

Job summary

Lovell Safety Management Co., LLC is seeking a Customer Service/Support Representative in New York. You will assist brokers and policyholders with Workers’ Compensation Certificates and related administrative tasks, including issuing and voiding certificates.

The role requires excellent typing, phone handling, and accurate data entry, with cross-training in scanning, record updates, mail processing, and claim searches to support operations.

Qualifications

• Organizational skills to work within tight deadlines.
• Proficient with Microsoft Excel, Word, and Adobe.
• Strong interpersonal skills for teamwork and customer interactions.
• Demonstrated problem solving and analytical abilities.
• Excellent customer service, problem solving and critical thinking.
• Strong analytical skills with good judgement.
• Strong verbal and written communication skills.
• Ability to provide excellent customer service.

Responsibilities

• Issue and void certificates for Workers’ Compensation as required.
• Handle heavy typing and phones with accurate data entry.
• Cross-train with additional customer service duties (scanning, record updates, mail processing, claim searches).
• Emphasize duties may shift based on organizational needs.
• Support Lovell Safety Management clients and brokers with administrative tasks.

Skills

Organizational skills

Excel

Word

Adobe

Customer service

Communication

Teamwork

Problem solving

Analytical thinking

Time management

Education

Associate degree or higher

Tools

MS Excel

MS Word

Adobe

Job description

Lovell Safety Management Co., LLC is seeking a Customer Service/Support Representative in New York. You will assist brokers and policyholders with Workers’ Compensation Certificates and related administrative tasks, including issuing and voiding certificates.

The role requires excellent typing, phone handling, and accurate data entry, with cross-training in scanning, record updates, mail processing, and claim searches to support operations.