Customer Support Representative

Lovell Safety Management Co., LLC; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Bonus potential

Job summary

Lovell Safety Management Co., LLC is seeking a Customer Service/Support Representative in New York. You will assist brokers and policyholders with Workers’ Compensation Certificates and related administrative tasks, including issuing and voiding certificates.

The role requires excellent typing, phone handling, and accurate data entry, with cross-training in scanning, record updates, mail processing, and claim searches to support operations.

Qualifications

• Organizational skills to work within tight deadlines.
• Proficient with Microsoft Excel, Word, and Adobe.
• Strong interpersonal skills for teamwork and customer interactions.
• Demonstrated problem solving and analytical abilities.
• Excellent customer service, problem solving and critical thinking.
• Strong analytical skills with good judgement.
• Strong verbal and written communication skills.
• Ability to provide excellent customer service.

Responsibilities

• Issue and void certificates for Workers’ Compensation as required.
• Handle heavy typing and phones with accurate data entry.
• Cross-train with additional customer service duties (scanning, record updates, mail processing, claim searches).
• Emphasize duties may shift based on organizational needs.
• Support Lovell Safety Management clients and brokers with administrative tasks.

Skills

Organizational skills

Excel

Word

Adobe

Customer service

Communication

Teamwork

Problem solving

Analytical thinking

Time management

Education

Associate degree or higher

Tools

MS Excel

MS Word

Adobe

Job description

In this role, Customer Service/ Support Representative will assist clients (brokers and policyholders) by providing support with emphasis on Workers’ Compensation Certificate issuance as well as other administrative responsibilities.

Duties include issuing and voiding certificates. Heavy typing, accuracy essential, heavy phones, and computer entry on terminal. Candidates will be cross trained with additional customer service support responsibilities, such as scanning, record updates, mail processing, claim searches, and additional administrative support duties. The emphasis of job duties may change based on the operational needs of the organization.

Since 1936, Lovell Safety Management has been the leader in the NYS workers’ compensation safety group insurance market. Known for our excellence in service, our staff makes the complex easy for our broker partners and customers. Lovell’s teams of underwriters, safety, and claims professionals give businesses access to the expertise they need to control their NYS workers’ compensation costs. Lovell professionals manage claim outcomes and reduce the potential for future injuries, resulting in premium savings.

Skills and Knowledge Requirements:

• Excellent organizational skills with the ability to work within tight timeframes and meet strict deadlines.
• Must have good computer skills and be proficient with Microsoft Excel, Word, and Adobe.
• Strong interpersonal skills with the ability to work in teams and individually.
• Demonstrated problem solving and analytical skills.
• Excellent customer service skills, problem solving and critical thinking.
• Strong analytical skills with good judgement
• Strong verbal and written communication skills.
• Must be able to provide excellent customer service.

QUALIFICATIONS:

Required Education, Experience & Licensing

• Associate degree or higher preferred.
• At least 1 year of office and customer service-related experience.
• Computer Skills (MS Suite – with good knowledge of Excel)

The statements herein are intendent to describe the general nature and level of work performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the sole discretion of Lovell Safety Management. All employment with Lovell Safety Management is of an at-will nature. Lovell Safety Group is an equal opportunity employer and complies with applicable worker and workplace employment laws and regulations.

At Lovell, we offer a comprehensive and competitive benefits package in addition to compensation. The annual salary range for this role is $40,000 to $55,000 in addition to bonus potential, a 401(k) match, health benefits, paid time off and more. The final salary will be determined based on a variety of factors, including the individual's experience and qualifications.