Worker's Compensation Claims Assistant

WCF Insurance; Sandy (UT); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with employer match

4 weeks vacation first year

Employee Assistance Program (EAP)

Volunteer time off

Job summary

WCF Insurance in Sandy, Utah is seeking a Worker's Compensation Claims Assistant to provide administrative and technical support for the workers' compensation claims team. The role collaborates with adjusters, claimants, medical providers, and policyholders to ensure accurate records and responsive service.

The position is in-person at our Sandy, Utah office with standard hours from 8am to 5pm, Monday through Friday.

Qualifications

• High school diploma required, associate degree preferred.
• Experience in claims or insurance preferred.
• Strong communication and organizational abilities.
• Ability to work both independently and in a team.

Responsibilities

• Provide administrative support to claims adjuster.
• Communicate with claimants, adjusters, and stakeholders.
• Gather information, provide updates, and answer inquiries.
• Assist in processing and resolution of claims, verify facts and coverage.
• Manage work queues and process documents per guidelines.
• Compile medical records for evaluations as requested.
• Answer calls and relay messages to staff.

Skills

Communication skills

Interpersonal skills

Time management

Independent work

Team collaboration

Computer proficiency

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Claims management software

Job description

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

Position Overview

The Worker's Compensation Claims Assistant is a non-exempt position that reports to the Supervisor, Workers' Compensation Claims Assistants. This role provides administrative and technical support for the workers' compensation claims team, assisting with claim setup, documentation, correspondence, information gathering, and claim processing activities. The WC Claims Assistant works closely with adjusters, claimants, medical providers, policyholders, and other stakeholders to support efficient claim handling, maintain accurate records, and provide responsive customer service.

This position is in-person at our Sandy, Utah office. Regular working hours are Monday through Friday, 8am to 5pm daily.

Qualifications

• High school diploma; associate degree preferred.
• Experience in claims or insurance preferred.
• Effective communication and interpersonal skills.
• Efficient organization and time management abilities.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and software applications (e.g. Microsoft Office, claims management software).
• Attention to detail and commitment to accuracy.

Essential Job Functions

• Provide administrative support to claims adjuster.
• Communicate effectively with claimants, adjusters, and other stakeholders.
• Interact with policyholders, medical providers, and other stakeholders to gather information, provide updates, and answer inquiries.
• Assist in the processing and resolution of claims, including verifying facts and coverage, entering new losses into the claims system, and managing incoming and outgoing claims correspondence.
• Manage work queues and process documents based on best practice guidelines.
• Compile and organize medical records for independent medical evaluations and other purposes as requested.
• Answer phone calls and effectively relay messages to claims staff.

Accountability & Requirements

• Work with a team of claims assistants to manage processes effectively.
• Provide prompt and courteous telephone coverage, making every effort to assist the caller.
• Clear and effective communication, both written and verbal.
• Maintain a professional attitude in working with internal and external contacts.
• Produce quality, accurate work consistently

Benefits

WCF Insurance offers an extensive compensation package. Benefits include:

• Medical, dental, and vision insurance.
• Company paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• All employees earn 4 weeks of vacation their first year.

The expected salary range for this position is 43,000.00-50,500.00. This salary range depends on experience, education, and location for this specific position.

Values

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF Insurance is an Equal Opportunity Employer

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.