Workday Solutions Analyst

Samuel Merritt University; Oakland (CA); On-site; USD 113,000 - 138,000; Full time

Job summary

Samuel Merritt University is seeking a Workday Solutions Analyst to provide expert-level support and administration of the Workday platform with emphasis on HCM, reporting, integrations, and change management. The role covers across HR, PATT, Finance, Procurement, and student services to ensure seamless enterprise functionality.

The candidate will also support Workday Student, collaborating with Registrar and Financial Aid offices to maintain core student-facing functionality and

Qualifications

• Bachelor's degree in an analytical, business, or technology-related field or equivalent training and experience.
• 2+ years of professional experience administering the Workday platform (HCM, business process configuration, and/or reporting).
• Demonstrated knowledge of higher education business processes in HR, Finance, or administrative operations.
• Experience with Workday reporting tools (Report Writer, calculated fields, dashboards).
• Experience capturing requirements and documenting business processes.
• Ability to analyze business operations and translate institutional needs into effective Workday solutions.
• Strong interpersonal, written, and oral communication skills for technical and non-technical audiences.
• Strong organizational and prioritization skills; ability to manage multiple concurrent projects.

Responsibilities

• Workday Platform — Core Responsibilities (90%).
• Configure and modify Workday business processes based on functional design, institutional policy, and business decisions.
• Evaluate enhancement requests from functional areas, design solutions, and deploy configurations on the Workday platform.
• Serve as a subject matter expert for Workday HCM modules including Core HR, Payroll, Benefits, Recruiting, Talent, and Learning.
• Lead and participate in discovery sessions with functional area stakeholders to gather requirements and translate them into platform solutions.
• Communicate issues, bugs, and configuration problems with Workday Support; manage tickets through to resolution.
• Investigate, troubleshoot, and resolve escalated Level 2/3 platform issues in partnership with functional teams.
• Reporting & analytics (25%).
• Create, maintain, schedule, and deliver Workday reports to end users across academic and administrative departments.
• Build custom reports, dashboards, and embedded analytics using Workday Report Writer, BIRT, and Workday Prism Analytics.
• Gather reporting requirements from stakeholders, prototype solutions, and deploy to production.
• Develop calculated fields and complex report logic to meet institutional data needs.
• Advise team members and stakeholders on report design best practices and data accuracy.
• Integrations (20%).
• Support new integration development and maintain existing integrations between Workday and campus systems (HR, Finance, Identity Management, third-party vendors).
• Build and maintain integrations using Workday Studio and Workday-delivered Connectors (e.g., Benefits, Payroll, banking, OCR).
• Coordinate with IT infrastructure and third-party vendors to diagnose and resolve integration issues.
• Document integration specifications, data maps, and operational runbooks.
• Release Management & Platform Optimization (10%).
• Proactively monitor Workday bi-annual feature releases, weekly patches, and the Workday Community.
• Coordinate planning, regression testing, and change management for all functional area users around semi-annual releases.
• Evaluate new platform features and recommend adoption strategies to maximize institutional value.
• Contribute to a strategic Workday roadmap in alignment with IT and institutional priorities.
• Serve as project lead on configuration and enhancement initiatives, managing scope and delivery from design through deployment.
• Workday Student — Secondary Responsibilities (10%).
• Provide support for Workday Student module functions including advising, academic records, registration, and financial aid.
• Partner with the Registrar, Financial Aid, and Student Services offices to configure and maintain student business processes.
• Assist with testing and deployment of Workday Student updates, ensuring continuity of student-facing services.
• Support integration touchpoints between Workday Student and HCM (e.g., student employment, work-study).
• Participate in cross-functional working groups addressing student lifecycle processes within Workday.

Skills

Strong communication

Organizational skills

Analytical ability

Requirement translation

Education

Bachelor's degree in analytical, business, or technology-related field

Tools

Workday (HCM, reporting)

Workday Integrations (Studio, Connectors)

BIRT reporting

Workday Prism Analytics

Job description

Job Summary

The Workday Solutions Analyst provides expert-level support and administration of the institution's Workday platform, with primary focus on the HCM suite and enterprise platform capabilities. This role is responsible for the full platform lifecycle — business process configuration, reporting, integrations, and change management — ensuring that Workday serves the needs of Human Resources, PATT, Finance, Procurement and administrative units across the university.

Description

Job Description Summary:

The Workday Solutions Analyst provides expert-level support and administration of the institution's Workday platform, with primary focus on the HCM suite and enterprise platform capabilities. This role is responsible for the full platform lifecycle — business process configuration, reporting, integrations, and change management — ensuring that Workday serves the needs of Human Resources, PATT, Finance, Procurement and administrative units across the university.

A secondary responsibility of this role includes supporting Workday Student, collaborating with Registrar, Financial Aid, and Student Services offices to maintain core student-facing functionality. The successful candidate will bring deep Workday platform expertise and a working familiarity with how student business processes intersect with HCM and broader enterprise data.

This position requires in-depth knowledge of higher education business processes, strong communication skills for both technical and non-technical audiences, and a customer-centric mindset oriented towards students, faculty, and staff.

Responsibilities

Duties and Responsibilities:

• Workday Platform — Core Responsibilities (90%)
• Business Process & Configuration (35%)
• Configure and modify Workday business processes based on functional design, institutional policy, and business decisions
• Evaluate enhancement requests from functional areas, design solutions, and deploy configurations on the Workday platform
• Serve as a subject matter expert for Workday HCM modules including Core HR, Payroll, Benefits, Recruiting, Talent, and Learning
• Lead and participate in discovery sessions with functional area stakeholders to gather requirements and translate them into platform solutions
• Communicate issues, bugs, and configuration problems with Workday Support; manage tickets through to resolution
• Investigate, troubleshoot, and resolve escalated Level 2/3 platform issues in partnership with functional teams

• Reporting & Analytics (25%)
• Create, maintain, schedule, and deliver Workday reports to end users across academic and administrative departments
• Build custom reports, dashboards, and embedded analytics using Workday Report Writer, BIRT, and Workday Prism Analytics
• Gather reporting requirements from stakeholders, prototype solutions, and deploy to production
• Develop calculated fields and complex report logic to meet institutional data needs
• Advise team members and stakeholders on report design best practices and data accuracy

• Integrations (20%)
• Support new integration development and maintain existing integrations between Workday and campus systems (HR, Finance, Identity Management, third-party vendors)
• Build and maintain integrations using Workday Studio and Workday-delivered Connectors (e.g., Benefits, Payroll, banking, OCR)
• Coordinate with IT infrastructure and third-party vendors to diagnose and resolve integration issues
• Document integration specifications, data maps, and operational runbooks

• Release Management & Platform Optimization (10%)
• Proactively monitor Workday bi-annual feature releases, weekly patches, and the Workday Community
• Coordinate planning, regression testing, and change management for all functional area users around semi-annual releases
• Evaluate new platform features and recommend adoption strategies to maximize institutional value
• Contribute to a strategic Workday roadmap in alignment with IT and institutional priorities
• Serve as project lead on configuration and enhancement initiatives, managing scope and delivery from design through deployment

Workday Student — Secondary Responsibilities (10%)

• Provide support for Workday Student module functions including advising, academic records, registration, and financial aid
• Partner with the Registrar, Financial Aid, and Student Services offices to configure and maintain student business processes
• Assist with testing and deployment of Workday Student updates, ensuring continuity of student-facing services
• Support integration touchpoints between Workday Student and HCM (e.g., student employment, work-study)
• Participate in cross-functional working groups addressing student lifecycle processes within Workday

Training, Documentation & Other Duties

• Develop user procedures, guidelines, and training materials for Workday end users across the institution
• Deliver or support end-user training sessions in coordination with functional areas and HR Learning & Development
• Maintain thorough documentation of configurations, integrations, business processes, and system changes
• Proactively pursue Workday professional development, certifications, and Workday Community engagement
• Perform additional duties as assigned in support of IT strategic goals

Minimum Qualifications

• Bachelor's degree in an analytical, business, or technology-related field; or equivalent training and experience
• 2+ years of professional experience administering the Workday platform (HCM, business process configuration, and/or reporting)
• Demonstrated knowledge of higher education business processes in HR, Finance, or administrative operations
• Experience with Workday reporting tools (Report Writer, calculated fields, dashboards)
• Experience capturing requirements and documenting business processes
• Ability to analyze business operations and translate institutional needs into effective Workday solutions
• Strong interpersonal, written, and oral communication skills for technical and non-technical audiences
• Strong organizational and prioritization skills; ability to manage multiple concurrent projects
• Sound independent judgment, analytical ability, and high attention to detail

Preferred Qualifications

• Experience with Workday integrations (Studio, Connectors, EIBs) or Workday Prism Analytics
• Familiarity with Workday Student module (advising, registration, financial aid, or student records)
• Experience supporting a Workday implementation or bi-annual release cycle in a higher education setting
• Workday Pro Certification(s) in HCM, Reporting, Integrations, or related functional areas
• Experience with BIRT reporting, Workday Payroll, or Workday Financials in a university environment

Work Environment

Office Location: Oakland Campus – Onsite

• This is an onsite position based in Oakland, CA, requiring regular in-office presence to support daily operations, collaboration, and student or team engagement.
• Work is performed primarily on campus in a dynamic academic environment, with direct interaction across multidisciplinary teams.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person, video and by telephone, frequently operate standard office equipment, such as telephones and computers.

Employee Status

Regular

Exemption Status

United States of America (Exempt)

Time Type

Full time

Job Shift

Pay Range:

Up to $125,000 [annually/exempt], depending on experience, qualifications, geographic location, and other relevant factors.

Samuel Merritt University currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location, and other relevant skills.