Workday Process Manager

The William Carter Company; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Carter's Inc. is seeking a Workday Strategy, Optimization & Leadership professional to design and optimize Workday HCM dashboards, master data governance, and processes.

The role focuses on delivering scalable, user-friendly solutions that drive data-driven decisions across HR operations. You will partner with HR leadership and IT to align Workday capabilities with business goals, manage releases, and drive change through training and documentation.

Qualifications

• 3–5 years of experience or training with Workday HCM, focusing on configuration and optimization.
• Expertise in HR operations, including Performance Management, Learning, and Talent processes.
• Proficiency with Microsoft Office Suite; advanced Excel features required.
• Proven ability to consult with senior stakeholders and translate business needs into technical solutions.

Responsibilities

• Create and optimize dashboards and workflows to provide insights for decision-making.
• Lead the design and optimization of scalable business processes with focus on usability.
• Partner with HR leadership and cross-functional stakeholders to align Workday capabilities with goals.
• Maintain master data values in Workday and ensure data integrity through root-cause analysis.
• Lead and support enterprise processes such as performance cycles and learning campaigns.

Skills

Workday HCM

HR operations

Excel (Advanced)

Stakeholder management

Data analysis

Education

Bachelor’s degree or equivalent experience

Experience with Workday HCM

Tools

Microsoft Excel

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

Workday Strategy, Optimization & Leadership (50%)

• Create and optimize dashboards (e.g., Team Performance dashboards) to provide employees and admins with actionable insights, clear visuals, and real-time data to support decision-making
• Lead the design and optimization of business processes with a focus on scalability, efficiency, and user experience
• Partner with HR leadership and cross-functional stakeholders to define strategy, prioritize initiatives, and align Workday capabilities with business goals
• Maintain master data values in Workday and data integrity by developing processes to audit, analyze, and resolve potential issues through a root cause analysis.
• Lead and support enterprise processes such as performance cycles, talent reviews, and learning campaigns

Workday Releases, Change Management & Enablement (30%)

• Own evaluation and implementation of Workday releases, proactively identifying opportunities to enhance system functionality and user experience
• Lead end-to-end deployment activities, including impact assessments, regression testing, integration validation, and performance monitoring
• Develop and execute change management strategies to drive awareness, adoption, and effective utilization of Workday features
• Create and deliver training, documentation, and enablement materials for end users, HR partners, and system administrators

Communication & Stakeholder Engagement (20%)

• Act as a trusted advisor and key liaison between HR, IT, and business stakeholders
• Influence decision-making by presenting insights, recommendations, and system capabilities in a clear and compelling way
• Lead communication strategies for system updates, enhancements, and process changes
• Ensure alignment across stakeholders and maintain transparency on priorities, timelines, and outcomes

Required

• 3-5 years of experience or training with Workday HCM, with a focus on configuration and optimization
• Expertise in HR operations, including Performance Management, Learning, and Talent processes
• Proficiency with Microsoft Office Suite required; advanced Excel skills including data validation, formulas, and pivot tables required.
• Proven ability to consult with senior stakeholders and translate business needs into technical solutions

Preferred

• Advanced analytical and problem-solving skills, with a focus on root cause analysis and solution design
• Bachelor’s degree or equivalent experience

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team.

Shared values have paved the way to our success.

We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways.

We’ve kept our close-knit warmth since our founding.

You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences.

Caring, teamwork, flexibility, and growth are what make us different.

What’s not to love?