Workday Process Manager

Carter's Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Carter's Inc. in Atlanta seeks a Workday Strategy, Optimization & Leadership professional to design dashboards, streamline HR processes, and enable data-driven decision-making across the business. You will collaborate with HR and IT to maximize Workday effectiveness and user adoption.

In this role you will manage Workday releases, enable change, and train users while maintaining data integrity and scalable processes that support growth and operational excellence.

Qualifications

• 3–5 years of Workday HCM configuration/optimization experience.
• HR operations expertise: Performance, Learning, Talent processes.
• Advanced Excel: data validation, formulas, pivot tables.
• Ability to translate business needs into technical solutions for stakeholders.

Responsibilities

• Create and optimize dashboards to provide insights and real-time data for decision-making.
• Lead design and optimization of scalable, efficient business processes with strong UX.
• Collaborate with HR leadership to define strategy and align Workday with business goals.
• Maintain Workday master data and ensure data integrity through root-cause analysis.
• Lead and support enterprise processes like performance cycles, talent reviews, and learning campaigns.

Skills

Workday HCM configuration

HR operations

Advanced Excel

Stakeholder engagement

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Pivot Tables

Job description

Serving the needs of all families with young children,Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

Workday Strategy, Optimization & Leadership (50%)

• Create and optimize dashboards (e.g., Team Performance dashboards) to provide employees and admins with actionable insights, clear visuals, and real-time data to support decision-making
• Lead the design and optimization of business processes with a focus on scalability, efficiency, and user experience
• Partner with HR leadership and cross-functional stakeholders to define strategy, prioritize initiatives, and align Workday capabilities with business goals
• Maintain master data values in Workday and data integrity by developing processes to audit, analyze, and resolve potential issues through a root cause analysis.
• Lead and support enterprise processes such as performance cycles, talent reviews, and learning campaigns

Workday Releases, Change Management & Enablement (30%)

• Own evaluation and implementation of Workday releases, proactively identifying opportunities to enhance system functionality and user experience
• Lead end-to-end deployment activities, including impact assessments, regression testing, integration validation, and performance monitoring
• Develop and execute change management strategies to drive awareness, adoption, and effective utilization of Workday features
• Create and deliver training, documentation, and enablement materials for end users, HR partners, and system administrators

Communication & Stakeholder Engagement (20%)

• Act as a trusted advisor and key liaison between HR, IT, and business stakeholders
• Influence decision-making by presenting insights, recommendations, and system capabilities in a clear and compelling way
• Lead communication strategies for system updates, enhancements, and process changes
• Ensure alignment across stakeholders and maintain transparency on priorities, timelines, and outcomes

We’d Love to Hear From You If You Have:

Required:

• 3-5 years of experience or training with Workday HCM, with a focus on configuration and optimization
• Expertise in HR operations, including Performance Management, Learning, and Talent processes
• Proficiency with Microsoft Office Suite required; advanced Excel skills including data validation, formulas, and pivot tables required.
• Proven ability to consult with senior stakeholders and translate business needs into technical solutions

Preferred:

• Advanced analytical and problem-solving skills, with a focus on root cause analysis and solution design
• Bachelor’s degree or equivalent experience

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.