General Manager(Salaried)

Carter's Retail Inc.; New York (NY); On-site; USD 61,000 - 82,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% brand discount

Referral bonuses

Education assistance (tuition-free)

Paid time off and holidays

Professional development

Job summary

Carter’s Retail Inc. in New York is seeking a General Manager to lead two or more stores, guiding teams to deliver exceptional service for growing families.

You’ll coach teams to become brand and product experts, build talent, and advance careers while upholding inclusive, high-service standards. As a leader, you’ll drive merchandising, operations, payroll, and budgets, analyze KPIs, and ensure an omni-channel approach across locations.

Qualifications

• Minimum of 5 years of retail or related management experience leading direct reports.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• A high school diploma or GED

Responsibilities

• Build a talent pipeline through networking and recruiting;
• develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in multiple locations (2 or more)
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership and supervisory skills

Computer/tech skills (Outlook, Excel)

Retail management experience (5+ years

Education

High school diploma or GED

Job description

As a General Manager of two or more stores, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.

We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and the team on product styles, features, and benefits. You’ll coach your teams to reach their potential, to become brand and product experts, and own their careers.

What we love about Carter’s

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. Carter’s is the #1 most-purchased children’s clothing brand.* We’ve become an industry leader by providing quality — from the first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs, so we all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

Benefits we love

• Schedules that fit your life.
• Maintaining balance is important to us, which is why your schedule will allow you to focus on all aspects of your life.
• Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more!
• Advance You Program, which helps earn a GED or a bachelor’s degree tuition-free or learn English as a second language!
• Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more!
• The opportunity to build skills and grow as an individual.
• We provide professional and personal development to help shape your career.
• Development programs to help you grow in your current role and beyond.
• Whether you’re looking to join us for a short while or a long-term career, you will grow at Carter’s.

What you’ll do

• Build a talent pipeline through networking and recruiting;
• develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in multiple locations (2 or more)
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Qualities we’d love in a candidate

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 5 years of retail or related management experience leading direct reports
• A high school diploma or GED

You can

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Carter’s for all

Carter's is an Equal Opportunity and affirmative action employer. (Minority/Female/Disability/Veteran).

Compensation for this position ranges from $61,360.00 - $82,160.00 annually based on experience and location.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team.

Shared values have paved the way to our success.

We nurture inclusive work environments for everyone.

We invest in our teams with training and development programs to help them build their skills.

We succeed together; everyone is welcome to grow in many ways.

We’ve kept our close-knit warmth since our founding.

You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences.

Caring, teamwork, flexibility, and growth are what make us different.