Supervisor, Production - 4th Shift

The William Carter Company; Braselton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Carter's Inc. in Braselton, GA is seeking a Supervisor to join the leadership team. You will lead a department within a shift structure, reporting to the Operations Manager and overseeing 20–35 direct reports in an on-site distribution-center environment.

The role emphasizes driving culture, executing operations, and balancing budgets while prioritizing safety, quality, and customer service; flexible for overtime and holidays.

Qualifications

• Engagement: servant leader with strong listening and communication skills.
• Accountability: maintain high standards and accountability to goals.
• Problem solving: make sound decisions and mitigate problems proactively.
• Ability to work in a distribution center environment, including overtime and holidays, lifting up to 50 pounds.

Responsibilities

• Lead a department within a shift structure and manage 20-35 direct reports.
• Drive culture by modeling Carter's values and coaching for growth.
• Plan daily/weekly work and communicate clearly to achieve KPIs.
• Ensure accurate payroll and timecard maintenance for associates.
• Improve operations to enhance customer experience and efficiency.
• Manage budgets for direct/indirect labor and supplies.

Skills

Engagement

Accountability

Problem solving

Distribution center experience

Education

BS/BA degree in a related field

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT

A Supervisor is a member of the leadership team who is fully empowered to lead a functional department within a shift structure. Through effective relationships, Supervisors will lead their teams to meet and exceed daily goals, financial and operational expectations, while continuously improving processes. This role typical reports to the Operations Manager and has 20-35 direct reports and is based in our Braselton office in our on-site work environment.

50%: Drive Culture

• Demonstrate Carter’s core values with each interaction supporting the culture within the department and facility.
• Own Relationships between shifts, peers and department team members to build partnerships and maximize performance.
• Participate in resolving team members concerns in reporting, investigating, follow up and discipline process.
• Build Trust with team members to develop open and honest conversations through clear expectations, continuous feedback, support, development and accountabilities that will drive performance and results.
• Observe team member’s behaviors and coach for growth to lift performance and ensure all individual objectives are achieved through recognition, redirection, partnering with HR and manager to formally address performance as necessary.
• Be a Servant Leader demonstrating an understanding, empathy and awareness of the individual supporting each team member’s success and work experience.
• Maintain a safe work environment (incidents, near misses, accidents, awareness, etc.) through full participation in all safety related matters (meetings, supporting initiatives, investigations, etc.).

30%: Operational Execution

• Demonstrate Department Expertise, Excellence and Operational Command allowing for planning of the daily/weekly plan, providing clear communication to the team, ability to make immediate operational decisions and meet all objectives and channel KPI’s of the area.
• Maintain department operational flow ensuring continuous production and team productivity to meet individual and process objectives while supporting the larger operation and setting up and downstream areas up for success.
• Drive continuous improvement in operations and process areas that lead to a better customer experience in quality, accuracy, efficiencies, expense reductions, and increased productivity.
• Monitor and react to production and volume needs maximizing resources that drive productivity through the movement of team members within a channel and facility.
• Responsible for associate timecard maintenance, ensuring correct pay coding and accurate payroll for associates
• Identify and address cross training needs to maintain proper levels required for production, ensuring associates have the tools and equipment to maximize their effectiveness.

20% Business Minded and Customer Focus

• Ensure accuracy and quality of inventory to enhance the customer experience and make sure all actions and processes drive excellence and decisions are made with the customer’s best interest being first priority.
• Operate with a Customer Mindset ensuring that No Short Cuts are taken that impact accuracy, quality and integrity.
• Deliver inventory results to impact shortage, reduce damages and improve turn, productivity and sales.
• Develop and manage budgets for direct/indirect labor planning and supplies to prepare for volume and production while achieving financial objectives.

Must have

• Engagement: A servant leader with strong listening and communication skills who can build and motivate a team to achieve success while maintaining company values.
• Accountability: A leader who is able to maintain high standards, holding associates, peers and self-accountable to operational goals and expectations.
• Problem Solving: A leader who is able to make sound business decisions, is responsive to opportunities, and proactive in mitigating problems
• Ability to work in a distribution center environment, working overtime and holidays as needed. Ability to lift/carry cases up to fifty pounds intermittently and ability to standing/walk for long periods with varying temperatures.

Preferred skills and experience

• BS/BA degree in a related field, preferred.
• 3-5 years of managerial level experience with a preference of 1-3 years in the apparel distribution area.
• Prior experience in automated distribution center is preferred.
• Must be available to work in a multi-channel, multi-shift, high volume distribution environment.
• Flexible to work different shifts and extended hours based upon business needs.
• A wide variety of past experiences (if applicable… encourages diverse backgrounds)

MAKE A CAREER AT CARTER’S

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team.

Shared values have paved the way to our success.

We nurture inclusive work environments for everyone.

We invest in our teams with training and development programs to help them build their skills.

We succeed together; everyone is welcome to grow in many ways.

We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. Caring, teamwork, flexibility, and growth are what make us different.

What’s not to love?