Workday HRIS Specialist: Data Quality & Ticketing Pro

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Grand Canyon Education (GCE) seeks an HRIS Specialist to support Workday HCM and manage the HRIS ticketing system, delivering timely solutions and partnering with internal customers. Ideal candidates have experience with HRIS processes, customer service, and data integrity within a fast-paced corporate environment.

The role emphasizes data audits, root cause analyses, and collaboration across HR and other departments to drive process improvements and accurate reporting.

Qualifications

• 2+ years' experience supporting HRIS systems and processes; Workday HCM experience preferred.
• 2+ years’ experience working in or supporting HR functions, such as compensation, benefits, employee onboarding, payroll, recruiting, talent development, and timekeeping.
• 1 + years’ experience handling high volume requests in a ticketing system, shared inbox, phone queue, or case management system, with responsibility for troubleshooting issues, problem solving, and delivering timely solutions to customers.
• Bachelor's degree required; may be substituted with equivalent years of relevant, demonstrated work experience.
• Self-starter with demonstrated success in previous roles working independently, exercising strong time management, and completing tasks efficiently with minimal supervision.
• Strong collaborator with proven experience partnering within HR and across departments, effectively engaging with employees and management at all levels, participating in regular team meetings, projects, and initiatives.
• Strong oral and written communication and active listening skills, with a focus on customer service and the ability to simplify and communicate technical concepts to non-technical audiences.
• Exceptional attention to detail, resulting in work with a high level of accuracy.
• Ability to appropriately handle sensitive information and maintain confidentiality.
• Demonstrated experience working effectively in a fast-paced corporate environment.

Responsibilities

• Monitor and manage the HRIS ticketing system, ensuring tickets are prioritized, assigned, and resolved in a timely manner.
• Serve as a first point of contact for internal customers, providing clear, professional communication throughout the lifecycle of each request.
• Provide support for Workday HCM, including researching and resolving system issues, and escalating complex cases as needed.
• Work with internal teams to identify root cause analyses for system issues and recognize process improvement opportunities across Workday.
• Develop and distribute communications to users regarding instructions, system outages, and other changes.
• Maintain data integrity in Workday by conducting regular data audits and cleanup efforts.
• Successfully complete requests for data corrections, organizational moves, position updates, reporting, and other Workday-related requests.
• Identify, create, and update Workday job aids for end users.
• Assist the HRIS team in testing system modifications.
• Coordinates, schedules, and tracks progress of HRIS projects.

Skills

HRIS support

Workday HCM

Ticketing system

Data integrity

Communication skills

Collaboration

Education

Bachelor's degree

Job description

Grand Canyon Education (GCE) seeks an HRIS Specialist to support Workday HCM and manage the HRIS ticketing system, delivering timely solutions and partnering with internal customers. Ideal candidates have experience with HRIS processes, customer service, and data integrity within a fast-paced corporate environment.

The role emphasizes data audits, root cause analyses, and collaboration across HR and other departments to drive process improvements and accurate reporting.