HRIS Coordinator

Heartland Home Services; Grand Rapids (MI); On-site; USD 28,000 - 39,000; Part time

Job summary

Heartland Home Services in Grand Rapids, MI is seeking a detail-oriented Seasonal HRIS Coordinator to support our HR Information Systems team. This temporary position handles day-to-day ticket triage, Workday processing, and system testing with a focus on accuracy and confidentiality.

You'll triage tickets, process transactional requests, escalate complex issues, audit Workday tasks, and assist with training material while coordinating with HR partners and field teams through January 2027.

Qualifications

• Experience with Workday HCM.
• Advanced Excel skills.
• Strong attention to detail and ability to follow defined process.
• Ability to distinguish routine tasks from those requiring escalation.
• Confidential handling of employee data.
• Strong written communication.
• Interpersonal and customer service mindset.
• Self-motivated and able to multitask in a team.

Responsibilities

• Triage and manage a FreshService ticketing system and Workday inbox.
• Process transactional requests and assist with login issues and report requests.
• Escalate configuration needs to senior HRIS staff.
• Manage Workday Administrator inbox and review QLEs.
• Audit Workday tasks for compliance.
• Coordinate with Field/Region HR Partners for documents/approvals.
• Process time uploads and COBRA administration tasks.
• Resolve simple integration errors and escalate complex issues.
• Support testing with test scripts and help develop training materials.

Skills

Workday HCM

Excel

Attention to detail

Process adherence

Communication

Tools

Workday

Microsoft Excel

Job description

Job Description

We are seeking a detail-oriented Seasonal HRIS Coordinator to support our HR Information Systems team. This role is responsible for day-to-day ticket triage, Workday transaction processing, and system testing support. The ideal candidate is organized comfortable working within defined processes, and able to distinguish between transactional tasks and issues requiring escalation to senior HRIS staff. Duration: This is a temporary/seasonal position anticipated to run through January 2027.

Key Responsibilities

• Ticketing & Inbox Management: Manage the FreshService ticketing system and Workday Support Outlook inbox; triage all incoming tickets.
• Complete transactional requests including assistance with log-in issues, report requests, etc.
• Escalate configuration-related needs to leadership and senior team members for prioritization.
• Workday Processing: Manage the Workday Administrator inbox.
• Review and process qualifying life events (QLEs).
• Audit Workday tasks to ensure compliance.
• Communicate with Field and/or Region HR Partners regarding needed documents or approvals.
• Time & Benefits Administration: Process & audit time uploads.
• Process COBRA administration tasks.
• Process court ordered benefit changes under the guidance of senior HRIS staff.
• Data Integrity & Error Resolution: Review integration error files, resolve simple errors and elevate complex issues to senior HRIS staff.
• Project Support: Execute assigned test scripts, document and report testing results, assist with developing training material.

Qualifications

• Prior experience with Workday HCM.
• Advanced skill set in Microsoft Excel.
• Strong attention to detail and ability to follow defined process.
• Ability to distinguish routine tasks from those requiring escalation.
• Comfortable working with sensitive employee data and maintaining confidentiality.
• Strong written communication skills.
• Strong interpersonal skills and customer service mindset.
• Exceptionally self-motivated, effective in multi-tasking, and thrives in a team environment.

About Us

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Founded in 2017 on the principle of SHARED STRENGTH, DELIVERED LOCALLY. Heartland Home Services leads the market in residential home services and is designed to EMPOWER, ENGAGE, and INSPIRE brands to accelerate performance every step of the way. We are committed to being the EMPLOYER OF CHOICE, growing our presence across the United States with passion to IGNITE CAREER OPPORTUNITIES for our people. Headquartered in Michigan and rooted in our Midwestern values, WE ARE DEDICATED to building a better future where we live and work.