Workday HR Systems Specialist

Workday; Pleasanton (CA); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Flexible work schedule

Job summary

Workday in Pleasanton, CA is seeking a People Support Specialist to manage employee support cases and HR processes, focusing on operational excellence and maintaining data integrity across HR systems. You will serve as a subject matter expert for Workday policies, collaborate with HR Partners and COEs, test configurations, and drive improvements while safeguarding confidentiality.

This role emphasizes problem-solving, a customer-service mindset, and willingness to leverage AI tools to enhance

Qualifications

• 6+ years of experience in HR Operations, HRIS, or related field.
• Hands-on experience with Workday modules (HCM, Recruiting, and Compensation).
• Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrate strong ability to effectively partner across HR functional teams and operations.
• A strong customer-service orientation with excellent written and verbal communication skills.
• An aptitude for and willingness to work with modern AI tools to enhance HR processes.

Responsibilities

• System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders, by use of our case management solution.
• Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly.
• Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience.
• Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives.
• Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision.
• Be well versed in Workday's policies, talent practices, HR programs and systems
• Ensure strict confidentiality of all work and information, based on company policies and procedures

Skills

HR Operations

HRIS

Customer service

Communication

Problem solving

Team collaboration

Tools

Workday HCM

Workday Recruiting

Workday Compensation

User Testing

EIB Loads

Job description

Workday in Pleasanton, CA is seeking a People Support Specialist to manage employee support cases and HR processes, focusing on operational excellence and maintaining data integrity across HR systems. You will serve as a subject matter expert for Workday policies, collaborate with HR Partners and COEs, test configurations, and drive improvements while safeguarding confidentiality.

This role emphasizes problem-solving, a customer-service mindset, and willingness to leverage AI tools to enhance