People Support Specialist

Workday, Inc.; Pleasanton (CA); Hybrid; USD 96,000 - 144,000; Full time

Job summary

Workday, Inc. is seeking a proactive People Support Specialist to optimize HR processes and deliver excellent employee experiences. You will own Tier 2 Workday escalations, coordinate UAT, and collaborate with HR Partners to ensure system configurations meet business needs.

You will contribute to data integrity, improve self-service resources, and maintain strict confidentiality while leveraging modern AI tools to enhance HR workflows.

Qualifications

• 6+ years of experience in HR Operations, HRIS, or a related field.
• Hands-on experience with Workday modules such as HCM, Recruiting, and Compensation.
• Strong testing, troubleshooting, and learning complex processes quickly.
• Attention to detail and ability to manage multiple priorities.
• Ability to partner across HR teams and maintain confidentiality.
• Aptitude for using AI tools to enhance HR processes.
• Excellent written and verbal communication skills.

Responsibilities

• System Support & Escalation: primary contact for Tier 2 Workday escalations and issue resolution.
• Testing & Change Management: coordinate and execute UAT for configurations and releases.
• Process Improvement: enhance self-service resources and HR processes for efficiency.
• Stakeholder Collaboration: work with HR Partners and COEs to align systems with goals.
• Data Management: maintain data integrity via EIB data loads and related tasks.
• Policy & Confidentiality: ensure adherence to Workday policies and privacy standards.

Skills

HR Operations

HRIS

Workday HCM

Analytical thinking

Customer service

Tools

Workday

EIB Loads

Job description

About the Team

Join our People Operations team, the central hub that powers our company's HR systems and processes. As a People Support Specialist, you will be a crucial member of the team ensuring a seamless and efficient Workday experience for all employees and managers. We are a highly collaborative group that partners with every function in Human Resources—from Recruiting and Talent Experience to Total Rewards and Global Mobility—to support our global workforce.

About the Role

As a People Support Specialist, you will be responsible for handling employee support cases and HR processes that reflect substantial variety and complexity. This role is focused on operational excellence and continuous improvement of our core HR systems. You will be a subject matter expert, responsible for maintaining the integrity and performance of our HR processes. Your key responsibilities will include:

• System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders, by use of our case management solution.
• Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly.
• Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience.
• Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives.
• Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision.
• Be well versed in Workday’s policies, talent practices, HR programs and systems
• Ensure strict confidentiality of all work and information, based on company policies and procedures

About You

We are looking for a proactive problem-solver with a strong technical aptitude and a passion for creating great employee experiences.

Basic Qualifications:

• 6+ years of experience in HR Operations, HRIS, or a related field.
• Hands-on experience with HR systems, specifically with Workday modules such as HCM, Recruiting, and Compensation.
• Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrate strong ability to effectively partner across HR functional teams and operations
• A strong customer-service orientation with excellent written and verbal communication skills.
• An aptitude for and willingness to work with modern AI tools to enhance HR processes.

Other qualifications:

• 4+ years proven experience working in customer service, or HR generalist role
• Experience with Workday, User Testing and EIB Loads
• Displays highest commitment to customer service and maintaining a best in class employee experience
• Ability to work independently and be part of a team environment while developing strong professional relationships with peers, managers and cross-functional teams.
• Ability to use sound judgment to problem solve, make decisions and involve necessary individuals at the appropriate time.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.

Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role‑specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $96,000 USD - $144,000 USD

Additional US Location(s) Base Pay Range: $81,000 USD - $144,000 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in‑person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in‑office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners.

That means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Equal Opportunity and Diversity Statements

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision‑making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.