Workday Financial Aid, Subject Matter Expert (SME)

Quest Oracle Community; College Park (MD); On-site; USD 8,900 - 13,000; Part time

Job summary

University of Maryland is seeking a Workday Financial Aid Subject Matter Expert (SME) to support the transition to the Workday Student Financial Aid module. This is a part-time Contingent II position (up to 20 hours).

The SME will document and test financial aid processes, ensure compliance with federal/state requirements, and partner with the Office of Student Financial Aid and campus teams to enable successful adoption of Workday.

Qualifications

• Knowledge of business analysis principles and system support practices.
• Ability to analyze data, processes, and system functionality.
• Experience with enterprise systems, databases, reporting tools, or integrations.
• Excellent written and oral communication to both technical and non-technical audiences.

Responsibilities

• Document and communicate business processes for Workday transition.
• Test and validate configurations, data, and processes.
• Collaborate with Office of Student Financial Aid and campus partners to manage change to Workday.
• Enable end-users through training and documentation.

Skills

Business analysis

Documentation

Data analysis

Communication

Problem solving

ERP systems

Education

Bachelor’s degree

Tools

Workday

ERP systems

Reporting tools

Job description

The Office of Student Financial Aid manages the financial aid awarding process. They award need-based aid, grants, loans, and work-study as determined by a federal needs analysis. Administering UMD's need-based awards and guidelines. The Office of Student Financial Aid is committed to making the university affordable for all students helping students navigate the financial aid process and understand their options.

The Office of Student Financial Aid is looking for a highly skilled and dynamic Workday Financial Aid Subject Matter Expert (SME). This position is a part time Contingent II position (maximum 20 hours).

The Workday Financial Aid Subject Matter Expert (SME) plays a vital role in supporting the institution’s transition to the Workday Student Financial Aid module. Serving as a Subject Matter Expert, this individual ensures that institutional business processes, federal/state compliance requirements, and student aid operations are accurately documented, tested, and communicated. This role works in partnership with the Office of Student Financial Aid Staff, and partners with Enrollment Management, Elevate Student project staff, and other campus partners to manage the change to Workday.

This role requires deep operational knowledge of higher education financial aid administration combined with hands-on experience in Workday configuration, testing, data validation, and end-user enablement.

Education:

Bachelor’s degree required.

Experience:

Three (3) years of professional experience in information technology.

Other:

Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of business analysis principles and system support practices. Skill in problem-solving and troubleshooting. Skill in working with enterprise systems, databases, reporting tools, or integrations. Skill in organization and documentation. Ability to manage multiple tasks and priorities in a collaborative environment. Ability to communicate technical information to both technical and non-technical audiences. Ability to analyze data, processes, and system functionality.

Preferences:

• Higher Education Experience: 5+ years of direct experience working in Higher Education Financial Aid administration (Director, Associate Director, or Senior Systems Analyst level).
• Workday Experience: Minimum 2+ years of hands-on experience using or configuring the Workday Financial Aid module (implementation project experience highly preferred).
• Regulatory Expertise: Deep understanding of Federal Student Aid regulations (Title IV compliance, COD, SAIG, FAFSA/ISIR changes, R2T4, and SAP requirements).
• System Testing & Data Knowledge: Demonstrated experience leading or participating in User Acceptance Testing (UAT), data mapping, and validation for ERP implementations.
• Workday Student / Financial Aid certification.
• Experience with major ERP implementations (e.g., Ellucian Banner, PeopleSoft, or Colleague) migrating to Workday.
• Experience creating Workday custom reports, calculated fields, and business process configurations.
• Strong background in change management and training delivery for administrative staff.

Physical Demands:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.

BACKGROUND CHECKS:

Offers of employment are contingent on completion of a background check. A prior criminal conviction or convictions will not automatically disqualify a finalist from employment in the position.