Workday Applications Analyst – Supply Chain

UMass Memorial Health; Worcester (MA); On-site; USD 59,000 - 106,000; Full time

Job summary

UMass Memorial Health is seeking an IT professional to implement and support clinical and business applications, collaborating with operational stakeholders to ensure that technical solutions align with business processes.

Major responsibilities include managing cross‑functional projects, evaluating system functionality, configuring features, troubleshooting issues, creating training materials, and pursuing continuous learning.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent work experience.
• Epic/Workday/Application certification(s) or ability to achieve as required.

Responsibilities

• Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• Proactively identifies barriers to completing work and escalates issues as needed.
• Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.
• Attends product demonstrations and assess system functionality against customer requirements.
• Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.
• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Investigates and resolves issues related to application, system configuration, and security setup.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoots application components within server configurations, including system services and interface jobs.
• Works with third-party vendors to install, configure, and troubleshoot vendor software.
• Effectively participates in critical incident response and escalates appropriately as needed.
• Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partners with the training team to create end-user training materials.
• Actively learns and applies new skills to improve support for customers and coworkers.
• Stays current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participates in professional development programs defined by department.
• Demonstrates adaptability to dynamic responsibilities and evolving project requirements.
• Must be able to work off hours as needed and participate in an on‑call rotation.

Skills

Team player

Problem solving

Time management

Decision making

Communication

Education

Bachelor's degree in Computer Science or related field

Equivalent work experience

Tools

Epic

Workday

Application certification

Job description

UMass Memorial Health is seeking an IT professional to implement and support clinical and business applications, collaborating with operational stakeholders to ensure that technical solutions align with business processes.

Major responsibilities include managing cross‑functional projects, evaluating system functionality, configuring features, troubleshooting issues, creating training materials, and pursuing continuous learning.