Workday Administrator (Finance)

TechPipeline, Inc.; Worcester (MA); On-site; USD 88,000 - 95,000; Full time

Job summary

College of the Holy Cross is seeking a Workday Administrator (Finance) to provide day-to-day technical administration, configuration support, and governance for the Workday Financials platform. The role focuses on stability, releases, integrations, and strong collaboration with Finance and ITS.

The successful candidate will work under the Workday Financial Systems Manager, support month‑end, quarter‑end, and year‑end close, and help ensure controls, security, and data accuracy across Financials

Qualifications

• Associate’s degree or Bachelor’s degree in Information Systems, Business, Finance, Accounting, or related field, or equivalent combination of education and experience.
• 2+ years of experience supporting enterprise applications and/or financial/ERP systems (Workday experience preferred).
• Demonstrated ability to execute system administration tasks with attention to detail, including documentation and adherence to change control.
• Ability to manage multiple priorities, meet deadlines, and communicate status clearly.

Responsibilities

• Execute approved Workday Financials configuration changes under established governance.
• Support ongoing maintenance across Financials functional areas, focusing on FDM and Worktags.
• Create and maintain basic to moderately complex custom reports, dashboards, and calculated fields.
• Respond to and resolve tickets related to Workday Financials administration and data issues.
• Administer delegations for business processes ensuring proper setup and termination.
• Assist in troubleshooting production issues and participate in root-cause analysis.
• Provide technical support during month-end, quarter-end, and year-end close.
• Support Workday release activities and deployment readiness tasks.
• Support security-related changes in coordination with the Workday Security Administrator.
• Assist in monitoring Workday Financials integrations and routine data loads.
• Maintain documentation for changes and contribute to SOPs and runbooks.
• Collaborate with Finance functional owners and testers to coordinate changes.

Skills

Attention to detail

Documentation

Change control

Ticketing systems

Teamwork

Workday

Education

Bachelor's or Associate degree in Information Systems/Business/Finance/Accounting

Tools

Workday

Job description

College of the Holy Cross: Workday Administrator (Finance)

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At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

The Workday Administrator (Finance) provides day-to-day technical administration and configuration support for the College’s Workday Financials platform, executing approved changes, maintaining platform stability, and supporting releases and integrations in alignment with ITS standards, governance, and separation-of-duties requirements.

Job Description

Major Areas of Responsibility

Workday Financials Administration & Configuration Support

• Execute approved Workday Financials configuration changes under established governance (e.g., business process steps/conditions, validations, calculated fields, and related setup), following documented requirements and approvals.
• Support ongoing maintenance across Financials functional areas (e.g., General Ledger, Accounts Payable, Procurement, Expenses, Endowment, Banking & Settlement, etc.), with a strong focus on the Foundation Data Model (FDM) and related Worktags (Cost Center, Fund, Function, Grant, Gift, Program).
• Create and maintain basic to moderately complex custom reports, dashboards, and calculated fields to support data validation, operational troubleshooting, and ad-hoc business needs as prioritized.

Operational Support / Incident & Problem Resolution

• Respond to and resolve tickets related to Workday Financials administration, configuration, errors, data access issues (as applicable), and platform behavior; elevate complex issues appropriately.
• Administer and maintain user-requested delegations for business processes (e.g., approvals, initiations), ensuring proper setup, maintenance, and termination in accordance with security best practices and documented approvals.
• Assist in troubleshooting and resolving production issues, including participation in root-cause analysis and implementation of preventative fixes.
• Provide timely and focused technical support during critical financial periods, including month-end, quarter-end, and year-end close, to ensure process integrity and timely completion.

Release Management Support

• Support Workday release activities by assisting with impact assessment, preparing change documentation, coordinating tenant readiness tasks, and supporting regression planning and execution (technical tasks).
• Assist with deployment readiness activities and post-deployment verification steps as assigned.

Security & Access Support (in partnership with Security Administrator)

• Support role/access requests and security-related changes by preparing requests, gathering required information, and implementing changes when authorized, in coordination with the Workday Security Administrator and management.
• Follow least-privilege and audit-ready practices; maintain appropriate documentation of security-related work performed.

Integrations & Data Movement Support

• Assist in monitoring and troubleshooting Workday Financials integrations (e.g., bank files, P-Card loads, vendor payment files), escalating issues to integrations leads as needed.
• Support routine data loads and maintenance activities (e.g., Journal EIBs, Supplier Invoice EIBs) in accordance with standards and approvals.

Documentation, Controls, and Continuous Improvement

• Maintain accurate documentation for completed changes, configuration decisions, test dependencies, and operational runbooks.
• Contribute to standard operating procedures, templates, and repeatable practices to improve quality, speed, and compliance with governance.

Collaboration with Functional Owners (Finance & Administration)

• Partner with Finance functional owners (e.g., Controllers Office, Procurement, Budget Office, Grant Accounting) and designated testers to clarify requirements, confirm test plans, and coordinate timing of changes.
• Maintain clear separation of duties: Finance owns functional decisions, functional testing/validation, and outcomes; ITS executes technical administration and configuration delivery.

This position reports to the Workday Financial Systems Manager and does not have any direct reports.

Minimum Qualifications

• Associate’s degree or Bachelor’s degree in Information Systems, Business, Finance, Accounting, or related field, or equivalent combination of education and experience.
• 2+ years of experience supporting enterprise applications and/or financial/ERP systems (Workday experience preferred).
• Demonstrated ability to execute system administration tasks with attention to detail, including documentation and adherence to change control.
• Basic to proficient understanding of core financial and accounting business processes (e.g., Procure-to-Pay, Record-to-Report, Grant Management) and the ability to partner effectively with functional stakeholders.
• Ability to manage multiple priorities, meet deadlines, and communicate status clearly.
• Experience with ticketing systems, service delivery practices, and/or release/change coordination preferred.

Core Competencies

• Dependability and accountability
• Flexibility and ability to work in a changing environment
• Service oriented; responsive and professional with stakeholders
• Proficient problem solving and analytical thinking
• Understands risk management and the importance of controls/separation of duties
• Strong teamwork and collaboration
• Strong interpersonal skills
• Understands, values, and respects diversity; fosters an inclusive and supportive problem-solving environment

The salary range for this full-time, exempt level opportunity is $88,000 – $95,000 commensurate with experience.