Enrollment Systems Specialist

College of the Holy Cross; United States; On-site; USD 66,000 - 71,000; Full time

Job summary

College of the Holy Cross seeks a Financial Aid IT Specialist to optimize PowerFAIDS configurations, manage data integrations, and support end-user documentation. You will oversee data flow between PowerFAIDS, Workday, and other systems, ensuring accurate reporting and compliance with federal and institutional requirements.

Responsibilities include troubleshooting system issues, building robust data retrievals, and coordinating with ITS, registrars, and the Bursar to align business processes

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum three years of professional IT systems experience or technical financial aid administration.
• Expertise in PowerFAIDS, including packaging, selection sets, and QC rules.
• Experience with Workday and/or PeopleSoft Campus Solutions preferred.
• Strong knowledge of SQL, scripting, and/or API development.
• Experience with data integration between enterprise systems.
• Solid understanding of financial aid regulations (e.g., Pell Grants, federal loans).
• Experience with a relational CRM database preferred.
• Expertise in query development and data analysis.

Responsibilities

• PowerFAIDS Administration and Optimization: build-out and configuration of selection sets, algorithms, QC rules.
• Troubleshoot PowerFAIDS issues, test system upgrades, and provide technical support to end users.
• Run and review queries to identify and resolve anomalies in financial aid data.
• Lead data integrations between PowerFAIDS and Workday Student and other systems.
• Oversee batch importing/exporting of federal data (COD) and institutional data (College Board).
• Maintain and support data integrations between PowerFAIDS, PeopleSoft Campus Solutions, and Slate.

Skills

PowerFAIDS

Workday

PeopleSoft Campus Solutions

SQL

Scripting

API development

Data integration

Financial aid regulations

CRM databases

Education

Bachelor’s degree

3+ years IT systems experience

Tools

PowerFAIDS

Workday

PeopleSoft Campus Solutions

Slate

Job description

Job Overview

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus.

Responsibilities

• PowerFAIDS Administration and Optimization: build‑out and configuration of selection sets, algorithms, quality control (QC) rules, and packaging formulas.
• Troubleshoot PowerFAIDS issues, test system upgrades, and provide technical support to end users.
• Run and review queries to identify and resolve anomalies in financial aid data.
• Brainstorm ways to leverage PowerFAIDS to further improve financial aid processes for students and staff.
• Oversee batch importing/exporting of federal data (COD) and institutional application data (College Board).
• Manage document imaging to ensure proper flow and routing of financial aid documents.
• Stay up to date with the latest news, versions, and release notes for PowerFAIDS.
• Lead the design, testing, and documentation of financial aid data integrations between PowerFAIDS and Workday Student.
• Collaborate with ITS, Workday project teams, and functional stakeholders to ensure financial aid business processes are accurately reflected in system configuration.
• Maintain and support ongoing data integration between PowerFAIDS and PeopleSoft Campus Solutions during the transition period.
• Serve as the primary technology liaison between the Financial Aid Office and other college departments, including ITS, the Registrar, and the Bursar.
• Maintain back-end integrations between PowerFAIDS and Slate, and later expand to additional Slate development work.
• Work with technical relationship managers and application developers to propose and implement new or improved business process designs.
• Run fund disbursement processes, monitor student accounts, and maintain records.
• Audit and reconcile financial aid accounts for accuracy.
• Create custom reports and data extracts to satisfy federal, state, and institutional requirements.
• Manage the use of technology across the Financial Aid Office, including PeopleSoft, Workday, IDOC, Google Workspace, and more.
• Create and maintain detailed process documentation and training materials for both technical staff and end users.
• Oversee testing, documentation, and training for new system implementations, updates, and process changes.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum three years of professional IT systems experience or technical financial aid administration.
• Expertise in PowerFAIDS, including packaging, selection sets, and QC rules.
• Experience with Workday and/or PeopleSoft Campus Solutions preferred.
• Strong knowledge of SQL, scripting, and/or API development.
• Experience with data integration between enterprise systems.
• Solid understanding of financial aid regulations (e.g., Pell Grants, federal loans).
• Experience with a relational CRM database preferred.
• Expertise in query development and data analysis.

Salary & Hours

Salary range: $66,000—$71,000, commensurate with experience.
Weekly hours: 40.
Annual work schedule: Application.

Equal Opportunity

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.