Workday Administrator (Finance)

College of the Holy Cross; College Hill (MA); On-site; USD 88,000 - 95,000; Full time

Job summary

College of the Holy Cross in Massachusetts is seeking a Workday Administrator (Finance) to provide day-to-day technical administration and configuration support for the Workday Financials platform. The role focuses on stability, governance, and alignment with ITS standards, including releases and integrations.

The ideal candidate will have 2+ years in enterprise applications or ERP systems, familiarity with Workday, and a detail‑oriented approach to change control, documentation, and security

Qualifications

• Associate’s/Bachelor’s degree in Information Systems, Business, Finance, Accounting, or related field or equivalent experience.
• 2+ years of experience supporting enterprise applications and/or financial/ERP systems; Workday experience preferred.
• Demonstrated ability to execute system administration tasks with attention to detail and change control.
• Strong understanding of core financial processes and ability to partner with stakeholders.
• Ability to manage multiple priorities, meet deadlines, and communicate status clearly.

Responsibilities

• Execute approved Workday Financials configuration changes under governance and approvals.
• Maintain and support ongoing Financials configurations with focus on Foundation Data Model and Worktags.
• Create and maintain basic to moderately complex reports, dashboards, and calculated fields for validation and troubleshooting.
• Respond to and resolve tickets related to Workday Financials administration and data access issues; escalate complex problems.
• Manage user delegations for business processes in line with security best practices.
• Assist in troubleshooting production issues, including root‑cause analysis and preventative fixes.
• Provide technical support during month‑end, quarter‑end, and year‑end close.
• Support change documentation, tenant readiness, regression planning, and deployment readiness activities.
• Support security-related changes and follow least-privilege practices; document security work.
• Monitor and troubleshoot Workday Financials integrations and data loads per standards.
• Maintain documentation and runbooks; contribute to SOPs and repeatable processes.

Skills

Dependability

Flexibility

Service oriented

Communication

Problem solving

Risk awareness

Teamwork

Interpersonal skills

Diversity respect

Education

Associate’s/Bachelor’s degree in Information Systems, Business, Finance, Accounting, or related field

Tools

Workday

ERP systems

Job description

The Workday Administrator (Finance) provides day-to-day technical administration and configuration support for the College’s Workday Financials platform, executing approved changes, maintaining platform stability, and supporting releases and integrations in alignment with ITS standards, governance, and separation-of-duties requirements.

Major Areas of Responsibility

Workday Financials Administration & Configuration Support

• Execute approved Workday Financials configuration changes under established governance, following documented requirements and approvals.
• Support ongoing maintenance across Financials functional areas, with a strong focus on the Foundation Data Model and related Worktags.
• Create and maintain basic to moderately complex custom reports, dashboards, and calculated fields to support data validation, operational troubleshooting, and ad‑hoc business needs.

Operational Support / Incident & Problem Resolution

• Respond to and resolve tickets related to Workday Financials administration, configuration, errors, data access issues, and platform behavior; escalates complex issues appropriately.
• Administer and maintain user‑requested delegations for business processes, ensuring proper setup and termination in accordance with security best practices.
• Assist in troubleshooting and resolving production issues, including root‑cause analysis and implementation of preventative fixes.
• Provide timely and focused technical support during critical financial periods, including month‑end, quarter‑end, and year‑end close.

Release Management Support

• Assist with impact assessment, prepare change documentation, coordinate tenant readiness tasks, and support regression planning and execution.
• Assist with deployment readiness activities and post‑deployment verification steps as assigned.

Security & Access Support

• Support role/access requests and security‑related changes in coordination with the Workday Security Administrator.
• Follow least‑privilege and audit‑ready practices; maintain documentation of security‑related work performed.

Integrations & Data Movement Support

• Monitor and troubleshoot Workday Financials integrations, escalating issues to integrations leads as needed.
• Support routine data loads and maintenance activities in accordance with standards and approvals.

Documentation, Controls, and Continuous Improvement

• Maintain accurate documentation for completed changes, configuration decisions, test dependencies, and operational runbooks.
• Contribute to standard operating procedures, templates, and repeatable practices to improve quality, speed, and compliance with governance.

Collaboration with Functional Owners (Finance & Administration)

• Partner with Finance functional owners and designated testers to clarify requirements, confirm test plans, and coordinate timing of changes.
• Maintain clear separation of duties: Finance owns functional decisions; ITS executes technical administration and configuration delivery.

Minimum Qualifications

• Associate’s degree or Bachelor’s degree in Information Systems, Business, Finance, Accounting, or related field, or equivalent combination of education and experience.
• 2+ years of experience supporting enterprise applications and/or financial/ERP systems; Workday experience preferred.
• Demonstrated ability to execute system administration tasks with attention to detail, including documentation and adherence to change control.
• Basic to proficient understanding of core financial and accounting business processes and the ability to partner effectively with functional stakeholders.
• Ability to manage multiple priorities, meet deadlines, and communicate status clearly.
• Experience with ticketing systems, service delivery practices, and/or release/change coordination preferred.

Core Competencies

• Dependability and accountability
• Flexibility and ability to work in a changing environment
• Service oriented; responsive and professional with stakeholders
• Excellent written and verbal communication
• Proficient problem solving and analytical thinking
• Understanding of risk management and the importance of controls/separation of duties
• Strong teamwork and collaboration
• Strong interpersonal skills
• Understanding, valuing, and respecting diversity; fostering an inclusive and supportive environment

The salary range for this full‑time, exempt level opportunity is $88,000 – $95,000 commensurate with experience. Weekly Hours: 40. Annual Work Schedule: 12 months.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.