Work Scheduling Coordinator Assc. - Work Scheduling Coordinator

American Electric Power; Bluefield (WV); On-site; USD 54,000 - 79,000; Full time

Job summary

American Electric Power seeks a Work Scheduling Coord Assc to organize and coordinate engineered and non-engineered jobs for the distribution line and service workforce in the area office, using work management systems to align personnel and equipment for timely completion.

You will characterize new Customer Work Requests, provide technical guidance on service design, coordinate with multiple stakeholders, adjust schedules for conflicts, and assist in scheduling planned outages.

Qualifications

• Progression through work scheduling assistant job family or a minimum of 2 years experience in distribution operations.
• Strong analytical and organizational skills and ability to prioritize work.
• Proficiency with Windows-based computer systems and ability to learn complex systems.
• Working knowledge of DWMS, SPECTRUM and MACSS/OPS preferred.
• Associate's degree in engineering technology or HS diploma with relevant experience.
• Experience in distribution work processes and procedures.

Responsibilities

• Accurately characterizing new Customer Work Requests, including electrical load and energy requirements and prerequisites for the job.
• Provide technical knowledge and consultation on basic service design requirements and applicable codes.
• Coordinate with Customers, Supervisors, Builders, Inspectors, Foresters, and Metering to meet prerequisites and deadlines.
• Coordinate with Engineers and other stakeholders to ensure customer deadlines are met.
• Negotiate schedules due to workload, weather, or conflicts.
• Assist in reviewing crew productivity and performance factors weekly.
• Schedule and assist with training, meetings, and other job-related functions.
• Assist in coordinating planned outages and service restoration activities.

Skills

Analytical skills

Organizational skills

Windows proficiency

Coordination with teams

Education

Associate's degree in engineering technology

High school diploma with experience

Tools

DWMS

SPECTRUM

MACSS/OPS

Job description

Job Posting End Date

09-30-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for providing assistance in performing duties assigned in the work scheduling process in an area office including the scheduling and coordination of all engineered and non-engineered jobs for the distribution line and service work force. The job will combine the available personnel and equipment resources to assure that the jobs are completed timely and efficiently using the work management systems applications.

Job Description

Work Scheduling Coord Assc:

What You'll Do:

• Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
• Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
• Coordinating with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
• Coordinating with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
• Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
• Assist in scheduling planned Customer Service outages

What You'll Need:

Education requirements are listed below: Associate's degree in engineering technology or high school diploma with experience as listed below.

Work Experience requirement listed below: Progression through work scheduling assistant job family or a minimum of 2 years experience in distribution operations including good working knowledge of distribution work processes and procedures.

OTHER REQUIREMENTS:

Physical demand level is Sedentary

Strong analytical and organizational skills, and the ability to effectively prioritize work are required. Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems. A working knowledge of DWMS, SPECTRUM, and MACSS/OPS is preferred.

Work Scheduling Coord:

What You'll Do:

• Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
• Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
• Coordinating with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
• Coordinating with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
• Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
• Assist in reviewing crew productivity and performance factors weekly.
• Schedule and assist with other job related functions such as training and meetings.
• Assist in coordinating planned outages and service restoration activities.

What You'll Need:

Education requirements are listed below: Associate's degree in engineering technology and two years experience in distribution operations; or high school diploma with experience listed below.

Work Experience requirement listed below: Minimum of 4 years experience in distribution line operations including good working knowledge of distribution work processes and procedures.

OTHER REQUIREMENTS:

Physical demand level is Sedentary

Strong analytical and organizational skills, and the ability to effectively prioritize work are required. Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems. A working knowledge of DWMS, SPECTRUM, and MACSS/OPS.

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$54,063.00 - $79,369.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.