Customer Design Supv

American Electric Power; Atlanta (GA); On-site; USD 94,225 - 122,490; Full time

Job summary

American Electric Power in Atlanta, GA is seeking a Customer Design Supervisor to lead a high‑performing engineering design team, analyze service requests, draft work orders, estimate materials, and maintain distribution maps.

The role focuses on customer satisfaction, staff development, and cross‑department coordination to ensure timely, compliant designs within budget. The job offers a clear path for career growth within a major utility provider.

Qualifications

• Bachelor's degree in electrical engineering or related discipline with 5+ years' experience in design of power distribution facilities.
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Responsibilities

• Provide leadership and technical services direction to establish a high performing engineering design team.
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Skills

Leadership

Project management

Customer focus

Education

Bachelor's degree in electrical engineering

Associate's degree in electrical/electronic technology

Job description

Job Posting End Date

05-16-2024. Please note the job posting will close on the day before the posting end date.

Job Summary

The Customer Design Supervisor will manage technical activities such as analyzing service requests, designing and drafting work orders, estimating and requesting construction materials and equipment, maintaining mapping systems, and other technical activities. They will manage relationships and assign portions of the workplan to both internal and external partners.

Job Description

1. Provide leadership and technical services direction to establish a high performing engineering design team.
2. Ensure the contribution of all employees within the Distribution Design group in developing methods and approaches by maintaining close involvement with the employees and listening to the ideas, needs and recommendations.
3. Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.
4. Monitor design, material and work progress on department projects to control costs within estimated budget and to ensure codes, standards and schedules are met.
5. Coordinate with other departments to maintain accurate maps of the distribution system.
6. Develop employee skills/knowledge.
7. Promotes and assures standard compliance.

Minimum Requirements

Education requirements are listed below:

• Bachelor's degree in electrical engineering or related discipline, and minimum of 5 years' experience in the design of power system electrical distribution facilities or other related experience; or associate's degree in electrical/electronic technology or related discipline, and minimum of 7 years' experience in the design of distribution facilities.

Compensation Data

1. Compensation Grade: SP20-008
2. Compensation Range: $94,225.00-122,490.00 USD

Equal Employment Opportunity Statement

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmental Action Plan. Applicants for employment may also be invited to participate in the Affirmental Action Program by self-identifying their Race or Ethnic Identity.