Work Order Dispatcher

Primary Services; Evansville (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Primary Services is seeking a Work Order Dispatcher in Evansville, IN, to coordinate field service activity and route technicians using SAP or mobile dispatching tools. The role requires availability Monday–Friday 2:00 PM–10:00 PM CT with rotating weekend shifts to support safe, reliable energy service.

The dispatcher will receive, route, monitor, and balance work orders, serving as a critical link between field crews, customers, call centers, and supervisors.

Qualifications

• 1+ year of dispatching experience required, preferably in utilities or field service.
• 1+ year of experience with SAP or a mobile data dispatching system.
• Experience monitoring, routing, scheduling, updating, and closing work orders.
• Strong communication with customers, call centers, technicians, and supervisors.

Responsibilities

• Receive and dispatch non-emergency work orders for field operations.
• Monitor, route, update, and document work orders assigned to service technicians.
• Balance workloads and review backlogs to support efficient field operations.
• Dispatch work through mobile data and dispatching systems.
• Coordinate scheduling between field personnel, customers, call centers, and supervisors.
• Resolve scheduling conflicts and adjust assignments as needed.
• Perform call-ahead requests and communicate with technicians and customers.
• Maintain accurate work order status and documentation.
• Support communication with agencies during emergencies.

Skills

Dispatching experience

SAP

Communication with customers

Scheduling and routing

Education

High school diploma or GED

Tools

SAP

Mobile dispatching software

Job description

Join a leading energy utility serving more than 7 million customers and take on a critical role at the center of daily field operations. Coordinate technicians, prioritize and monitor work orders, and keep customers and operational teams connected in a fast-moving environment where strong dispatching directly supports safe, reliable energy service.

The Work Order Dispatcher will coordinate field service activity by receiving, routing, monitoring, and balancing work orders for technicians. This role serves as an important connection between field personnel, customers, call center teams, and supervisors, using SAP or mobile dispatching technology to keep work moving efficiently. The position requires availability for a Monday–Friday, 2:00 PM–10:00 PM CT schedule plus rotating weekends.

Responsibilities

• Receive and dispatch non-emergency work orders supporting daily and emergency field operations.
• Monitor, route, update, and document work orders assigned to service technicians.
• Balance technician workloads and review backlogged work to support efficient field operations.
• Dispatch work through mobile data and dispatching systems.
• Coordinate scheduling and operational requirements between field personnel, customers, call center representatives, and supervisors.
• Resolve scheduling conflicts and adjust work assignments based on changing operational needs.
• Perform call-ahead requests and communicate directly with technicians and customers regarding field activity.
• Maintain accurate work order status and documentation throughout the dispatch process.
• Respond to requests for operational and work order information.
• Support communication with state and local governmental agencies during emergency situations.
• Prioritize changing workloads while maintaining timely communication across multiple stakeholders.

Qualifications

• High school diploma or GED required.
• 1+ year of dispatching experience required, preferably supporting field service, utilities, technicians, transportation, or operations.
• 1+ year of experience with SAP or a mobile data dispatching system required.
• Experience monitoring, routing, scheduling, updating, and closing work orders.
• Experience communicating with customers, call centers, field technicians, supervisors, and internal operational teams.
• Ability to manage changing schedules, work priorities, and multiple active work orders.
• Availability to work Monday–Friday, 2:00 PM–10:00 PM CT plus rotating weekend shifts required.