Work Management Specialist II

Duke Energy; Clinton (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Duke Energy is seeking a Work Management Specialist II to deliver technical and analytical support for Distribution, Customer Experience & Services. The role emphasizes safety, reliability, and cost management while maintaining high customer service standards.

The ideal candidate has at least 1 year of related experience and a High School Diploma/GED, with flexibility to work after hours for storm restoration and emergencies.

Qualifications

• Must have Work Management Specialist II level knowledge.
• High School Diploma or GED is required.
• Minimum of 1 year related work experience is required.

Responsibilities

• Provide technical, analytical and work management support for Distribution, Customer Experience & Services.
• Solve complex problems within established processes and standards.
• Operate within safety, reliability, storm restoration, and cost management objectives.
• Deliver accurate and timely work results and exceptional customer service.
• May provide administrative support to multiple managers as needed.

Skills

Customer service

Team collaboration

Problem solving

Communication skills

Time management

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

WMS II-This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Basic Qualifications

• Work Management Specialist II
• High School Diploma/GED
• 1-year minimum required related work experience

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Other Requirements

• Travel Requirements 5-15%
• Relocation Assistance Provided (as applicable)
• No Represented/Union Position
• No Visa Sponsored Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Diversity & Inclusion

Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status.

Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.